Western DigitalReviews of wd.com

Wenn der Support für ein Produkt, das ich 2 Jahre vorher erst gekauft habe, eingestellt wird, dann finde ich das einfach nur schlecht!!! War eigentlich mit dem Produkt sehr zufrieden. Allerdings ist meine "My Cloud Home" nicht mehr so nutzbar, wie ich es gebraucht hätte. Die für mich wichtige USB-Funktion geht nicht mehr. Über das neue Online-Menü klappt aber leider die Datenübertragung nicht. Sehr schade. Dann suche ich mir lieber einen neuen Anbieter, nicht dass bald das nächste Modell von WD auch bald nicht mehr unterstützt wird...

Wir warten jetzt schon seit mittlerweile 6 Wochen auf eine Info, wie es jetzt mit einer defekten Festplatte weitergeht. Nur vorgefertigte bla, bla, bla ... Antworten. Dieser Service ist unterirdisch und niemandem zumutbar. In Zukunft werden wir KEINE WD-Produkte mehr verkaufen !!!!

I bought a recertified mycloud home duo from them in January 2019. The drive was a 12tb version with 2 6tb red hard drives in Raid 1 mirror to protect data. The duo was only used domestically with no hard usage but as described was available 24/7. The drive can only be accessed by an app or computer remotely over an internet connection. That internet connection to the desktop IOS app failed to connect in August. After some troubleshooting the app showed drive failure. Not only that but the duo would not allow access to the desktop app or a linked computer or to establish what had failed. Customer support asked for the cgi-bin logs which they were sent a few days later they came back to factory reset the drive and try reboot. It failed and still cannot access. Hence no data from either drive. WD support latest comment is it’s out of warranty so they will do nothing. We are about to enter the field of court action for breach of contract for poor quality goods as regards not fit for purpose and poor longevity. Disgusting response from WD not willing to stand by their product. I support some other reviews which suggest WD apparently building drives of poor quality which they expect to fail out of warranty so you have to buy a new one. I don’t think so product longevity for NAS drives is over 7year. WD test their drives (yes in ideal circumstances) and rate it with a 1000000 hours of mean time life before failure that’s 114 years REALLY and they wont replace within the 6 years per the Consumer rights Act 2015. A customer might question if WD are selling quality products that they will standby. Evidence suggests not

ZERO STARS Trying to resurrect my old WD MyBookLive network drive. Cannot connect! WD password failed to log-in. Cannot hard-reset device. Cannot connect to WD support. Cannot fight my way through labyrinthine WD support protocols. Easier just to trash the drive and whatever may be on it and be free of it!! Glad I switched to Seagate a long time ago. Can't believe I wasted two hours on that . . .

I have 2 WD Home Cloud devices. Worst thing I ever bought, first one crapped out losing all data then today a work file has simply disappeared. A few months ago they dropped their app and support, so all in all, WD are easily the worst company it has ever been my misfortune to deal with.

About 2 months ago one of my 1TB Western Digital hard drives crashed. I'm a hobyist photographer & had thousands of photos on that drive. Fortunately we managed to retrieve the data before the drive finally died. Today the other 1TB drive (also WD) crashed. We just adopted 2 kittens a month ago & since everything was crazy, I haven't had time to back up. So it looks like all my photos of them are gone. This is the last WD product I'll ever buy & if you value your data, you'll stay clear of them as well.

Twice have I bought a WD external hard disk now, and both times they broke down on me. This is work of a lifetime that we are talking about. Everything I have ever written, all the letters, screenplays, short stories, poetry, all my pictures, are my administration; it just vanished over night. Just like that, out of the blue, both drives quit on me. One back in 2017, one today, in 2023. Never ever ever will I buy another product of WD again as long as I live.

Waardeloos bedrijf Ssd besteld en bij de ideal beraling ging het mis, wel geld afgeschreven en toen een foutmelding. Gelukkig had ik print screens gemaakt. Op mails komt geen reactie, dan maar gebeld (helaas alleen in het engels) na 4 dagen mijn geld terug. Volgens hun komt deze fout via ideal heel vaak voor. Koop hier niets!!!!