Western DigitalReviews of wd.com

Ma commande s'est bien passée (elle a eu lieu en Avril), mais mon disque dur WD RED a grillé au bout de 4 mois, donc je l'ai renvoyé en garantie chez Western Digital. J'attends toujours mon retour après leur avoir envoyé mon disque dur à l'adresse demandée, contacté leur service client et transmis le dossier au supérieur de la conseillère qui m'a pris en charge. J'ai dû en racheter un à mes frais à 120€, merci Western Digital, je ne commanderai plus vos produits.

Worst company ever encountered. No customer service, and they steal your money as they don't give back refunds or replacements,just they lie and say they do. They got my return in October, according to tracking showing it was delivered, but refuse to refund, it is now November; still nothing. To anyone considering them please avoid; You will lose your money.

EXCELLENT HDD STORAGE & DELIVERY I GOT FROM WD.COM. COULD IT BE THAT SOME PEOPLE ARE AGAINST WD THAT IS WHY PLENTY BAD REVIEWS HERE? BECAUSE I ALMOST NEVER BOUGHT FROM WD IF I NEVER DECIDED TO OVERLOOK THE BAD REVIEWS. THAT'S WHY IT'S NOT GOOD TO JUDGE A BOOK JUST BY THE BACK, BUT READ THE CONTENTS.

By far the worst customer service ever encountered! Robot emails! Do NEVER use their security features because once they stopped supporting the sec app you can't open it anymore and they provide absolutely zero knowledge how to solve the situation. Sending links to irrelvant pages makes you feel that their support is handled by robots or peolpe that don't understand english. Complete waste of money!

I'm reasonably happy with my WD NAS drive but their customer support is a joke. All I want to do is delete one of the user accounts that I set up, but the device's dashboard won't let me. I asked their online support to help but all I got was a load of links to pages with even more links and no concise help at all, so the issue remained unsolved. Useless. Until I had a phone call from them. He walked me through the process and now all is well. Why they couldn't have done that earlier is a mystery.

Ich möchte allen davon abraten Produkte der Firma Western Digital zu kaufen. In den letzten 3 Jahren gingen innerhalb von 3 bis 6 Monaten nach dem Kauf 3 verschiedene externe Festplatten von WD kaputt. Plötzlich konnte mein MacBook sie nicht mehr lesen. Es handelte sich um eine SD externe Festplatte, eine 4 TB Festplatte und die G Drive 5 TB Festplatte, die als sicher und besonders stabil beworfen wird! Darauf befand sich wichtiges arbeitsrelevantes Material. Diese Festplatten dienten als Back Up! Wie viele Back Ups muss man denn noch machen?! Die Datenrettung jeder einzelnen Festplatte kostet bis zu 4.000 Euro !!! Dazu hatte ich richtig Stress bei der Arbeit, weil ich auf die aktuellen Daten nicht zugreifen konnte. Wenn Euch euer Job was wert ist, FINGER WEG von der miserablen Qualität. Der Kundenservice ist ein Witz! Sie scheinen meine Beschwerde nicht mal richtig gelesen zu haben und haben mir einen Umtausch angeboten. Was soll ich denn mit einer neuen Festplatte, wenn die Daten weig sind ? Die dritte/ aktuelle Festplatte war 3(!) Monate alt! Jetzt geht es zum Anwalt, ich klage die Kosten von Datenrettung ein! NIEMALS WIEDER

DO NOT ORDER from Western Digital Fraudsters. They take your money process order and send you email after taking money that item is not avaialble. You cant cancel order online and customer service is based abroad so procedure for getting your refund is extremely slow and comolicated. I ORDETED AND PAID AND INSTANTLY GOT 2 EMAIL ONE RE ORDER ANOTHER SAYING ITEM NOT AVAILABLE THIS IS AFTER TAKING MONEY! SO HAVE TO WAIT UNTIL NOVEMBER!

Not used my drive for a few years, went to log on and unable to log on - by mistake tried to log in with no password - imagine my surprise to find drive totally empty with no reported errors.