Western Digital (WD) is a leading provider of storage solutions, hard drives and Network Attached Storage devices for backup, sharing and storing the worlds data.
Western Digital (wd.com) has 666 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
666 approved reviews, newest moderated first
Neil O.
SanDisk Ultra flash drive cost £7.99 failed after 8weeks so sought replacement. Return requested & authorised, subject to numerous hoopsto repeatedly jump thro' & ridiculously with $27.60 postage paid! Customer service total joke as quick replacement would've been easier, cheaper & kept goodwill of previously loyal customer.
Frank E.
Ich hatte als Gast ein NAS für ca. 900 € bestellt. Das wurde auch geliefert. Leider habe ich nie eine Rechnung dafür erhalten. Alle Versuche, über den Kundeservice eine Rechnung zu bekommen, sind gescheitert. Ich musste bei jedem Kontakt alle Daten jedesmal neu eingeben. Nach mehreren mails kam die Antwort, daß "man leider keine Rechnung manuell bereitstellen könne". Die gesetzliche Pflicht auf Rechnungserstellung interessiert WD offentlich nicht. Das Verhalten des sog. Kundenservice kann ich nur als arrogant und inkompetent beschreiben.
Ruth W.
Fallnummer 7738970 Ich warte seit Wochen auf Erstattung für einen falsch beschriebenen und nach CZ retournierten usb Stick im Wert von knapp 80 Euro. Live Chat startet mit netter Begrüßung. Nach Beschreiben des Problems wird live Chat beendet. Per Mail freundlich informiert, dass man das Problem „eskaliert“ und dann passiert rein gar nix.
XX
Garantiefall des mp3 Players Man muss es auf eigene Kosten nach CZ senden. Registrierung und Garantieeingabe dauert ewig... super nervig!
M.I. R.
Kaufen sie niemals Western Digital USB-3 Elements 2,5 Festplatte nach ende garantie 2 meine Western Digital USB-3 Elements 2,5 Festplatte 750GB un 1,5 TB war kaput
Thomas
After a drive failed on me with important data on it, I cannot reccomend WD as a product. Thier service is shambolic to the point where they are uncaring, and just want your money. I once put all my eggs in to WD, no more! Customer service is worse than shambolic! It does not exist at all. Just prefer to call customers liars and make u excuses why they wont help with something that they are resonsible for.
Vincent
Simply the worst service we have ever experienced ... The Sandisk Extreme 4TB X 2 both failed under warranty 40 days out the box, We returned them with a RMA and both were signed for and now they can't find them. Had we not called they would have not even known they had been returned. We have called 4 times and now they are looking for the drives... no communication at all ....only one sided communication.... not one call or email from WD. They said 7-10 days its approaching a month and still no drives. The warranty service return lookup service on the website says.... No Warranty Replacement Found. Highly Disappointed
Edward T.
This is probably one of the worse companies I have ever dealt with. I submitted an RMA for a defective hard drive that was accepted and approved, but I still have not received a replacement, just a lot of time wasted chasing and being rewarded with robotic automatic responses. I will in future avoid buying a drive or any product from a company that appears to not respect the need to provide a good service to their customers. Just avoid and look elsewhere!