Western Digital (WD) is a leading provider of storage solutions, hard drives and Network Attached Storage devices for backup, sharing and storing the worlds data.
Western Digital (wd.com) has 666 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
666 approved reviews, newest moderated first
M A.
Purchased a 16TB Mycloud Duo. Delivered DOA Returned. I was told to re-purchase as they wouldn't send out a new machine. Deal now changed on website rang Customer service who said they would get back to me... Never did so went and spent my money elsewhere. purchased a Synology NAS
C. L.
3x wurde unser Produkt ausgetauscht, immer noch defekt, kein entgegenkommen. Jetzt haben die den Fall geschlossen angeblich, weil wir das wollen! Beim letzten Mal hatte man uns versprochen gegen ein neues Gerät zu tauschen, ist aber nicht passiert. Inzwischen hat uns der „Austausch“ allein durch Mitarbeiterzeiten viel mehr gekostet, als es einfach direkt neu zu kaufen! Leider war das jetzt auch schon öfter so. Wir von der IT können die Produktkäufe bei WD nun leider nicht mehr unterstützen und werden demnächst den Wechsel für all unsere Server zu einem neuen Anbieter empfehlen. Traurig das auch Geschäftskunden hier für dumm verkauft werden!
kturnage
Do not open an account here!!!! These are the aboslute worst people to work with. We sent payment to the address provided with the W9 as that is what businesses usually use for payment addresses. That is what businesses use for VENODOR infomation, where 1099s need to be mailed to. HOWEVER, they failed to disclose that their sales company and credit company are TWO Completely different companies with the same name, yet TWO completely different addresses. They suspended us due to sending the payment directly to the sales company. They said there wouldn't be an issue getting that payment transferred and we would not be penalized. And the next day we were suspended. Even though we promptly sent our payment and provided proof. They are awful. GOD AWFUL! DO NOT WASTE YOUR TIME. They will NEVER work with you. They have ZERO customer service skills.
Davide D.
Pessima esperienza. Posso confermare che la Western Digital ha perso una parte di serietà, e speriamo non di qualità. Mi è stato consegnato l'Hard Disk My book 6 tb in una scatoletta di cartone senza protezioni, infatti la confezione interna è bucata e danneggiata. Inoltre, il prodotto riporta la data di produzione nel 2021, ciò vuol dire che l'hard disk è rimasto in magazzino per 3 anni, oppure, peggio ancora, che è ricondizionato. Speriamo che funzioni per almeno 7 anni come gli altri miei Hard Disk Western Digital. Non va bene, però. Se avessi voluto ordinarlo così lo avrei ordinato su Amazon.
Anon
Brought a home cloud duo 12tb, digital code assigned to the product didn’t work. The online help was useless as the response was asking for all sorts of hurdles. They expected me to provide data files in order to figure out solution but the issue was the9 digit product code key not able to sync despite numerous attempts… instead I decided to return back item within 30 period. Turns out this is a common issue. It’s a shame as I’m still shopping for a home cloud storage device & will not bother with western digital again.
JA
They stopped supporting the MyPassport- a product designed to save memories, photos, important documents. Apparently- they’re just “done” with it, after selling it and making bank. Despicable. Do nor EVER buy a thing from this company.
Oliver L.
Incredibly poor customer service. I ordered a hard drive only to not have it show up for almost 1 month. 2 weeks go by and I message them asking them what the issue is, only to be put on the merry go round of customer service. They informed me that I would have to message the courier? When they didn't give them the correct address. I had already done this and the courier informed me that they would have to change it. I was then told another 8-10 days before I hear anything back. This company is wild. My package would've sat there until Christmas had I not said anything to these guys. Take my advice amongst countless others. Don't use them.
Ein frustierter K.
Internetstore und Erreichbarkeit sind grottenschlecht. WD ist nicht einmal in der Lage dem UPS-Paketdienst die korrekte Lieferadresse zu übermitteln, obwohl diese auf der Rechnung vermerkt ist. Ich warte auf die Ware immer noch. Bei der Abbuchung des Rechnungsbetrages ging alles ganz reibungslos. Genau den gleichen Fehler hatte ich vor einem Jahr zu ertragen. Hier gehört der Aufsichtsrat imformiert und der Vorstand gefeuert.