Western DigitalReviews of wd.com

They dropped my high value parcel (worth $1,139 Canadian) by the front door with no signature requirement. It got stolen and I've been going back and forth with WD support who basically keeps saying to me "Tough luck for you! You're on your own." Credit card wont accept insurance claim because to them, the item was merchant's responsibility to ensure I get the item (with signature on the high value parcel). Merchant took the risk of leaving parcel on the floor.

Me dejé tentar, hace muchos años, por la recomendación de esta marca por parte de un amigo experto en informática. WD es lo mejor en discos duros, decía. He comprado a lo largo de muchos años unos 6 discos duros internos, solo 1 ha durado más de 3 años. También compré 2 discos duros externos, uno de ellos también duró poco más de dos años, el otro aún funciona unos 3 años más tarde. Curiosamente tengo discos duros internos de otras marcas con más de 10 años y aún funcionando, no sé por qué sigo comprando a esta empresa. Para colmo, un pedido reciente, tentado por un buen descuento, me quedé sin recibirlo porque esta empresa trabaja con el transportista UPS. Vean la puntuación media de este transportista, parece que va a la par con WD, así como mi experiencia con ellos. Ese paquete que nunca me llegó lo reclamé en varias ocasiones tanto al transportista como a WD, sin éxito alguno. Quizá hasta es mejor que haya sido así, en vista a la mala experiencia con los discos duros de esta marca.

The return process was very difficult. The emails took days to approve an RMA. Then when approved they do not pay for shipping back the defective product that was within warranty.

Glad I read the reviews on this company, OMG I only wanted to buy can mp3 player with bluetooth. They keep sending me emails saying thanks for joining us, I never joined phone 3 different number spoken to 3 different people, they are useless. I have now blocked them, you must keep away from this company

Bought a hard drive on the Canadian website. Was sent from the US and no warning of duties. Drive was defective. Tested at a local shop and returned. I keep asking for full refund. They kept $30 dollars. I complained. Then $20. I complained. Today is call number 3. Only $10 more until my full refund. I will never use a WD product again. Thieves and terrible customer service. What world do we live in where I could sell a defective item and just keep some of the money and say have a nice day?

I wish I had read these reviews before buying from these guys. The drive failed after just a month. I lost all my data. I sent the drive back to them for a refund because it was still in warranty. They simply ignore emails. I keepo emailing them to get them to send me my replacement. The system they make you go through is agonisingly complex and tricky to generate a returns form. Now they have my drive and my money and have NEVER sent me my replacement. It has been MONTHS. And I needed that drive to work and I needed that data. I really urge you not to buy from these people or use theior products. I have been buying drives from them for about three years. I have bought 4 drives. 2 have failed and lost my data. So the product is unreliable. And their customer support afterwards is just offensive. They keep saying they will send a ereplacement drive then dont bother. It seems there is nothing I can do about it. They have just totally screwed me over. Stay well clear everyone.

Be careful when you use the service of these guys here. They simply stole the device from me and wrote that I sent an empty box, but I gave it to them at the post office, took video photographs, and when I provided them with the information that I sent the device in a sealed box, they accepted my research evidence, but so and they didn’t return my device to me for replacement, they took 2 years to take care of this matter. But they didn’t solve it today. I received an answer that the warranty case is not supported because the warranty has expired. The device was stolen. The warranty was stolen here. Thieves and liars, be very vigilant; do not use the service. companies

I wish I would read the reviews first. Tried to purchase M2 drive, they disclosed a delivery date at checkout. It has been massively delayed, as turns out they are dispatching those items from Netherlands, although stating it was in stock on UK website. Save yourself some time and order a product from another manufacturer.