Western DigitalReviews of wd.com

Sur un NAS home-made (Logiciel TrueNAS et plateforme Fractal), je rencontre un souci récurrent avec un disque. Matériel sous garantie 3ans, je prends premier contact infructueux avec Amazon qui m'envoie paitre directement sur un site WD où il faut remplir une RMA. La manœuvre est fastidieuse (saisie des références, récupération facturation, colisage), puis au bout de 10 jours, remplacement du disque à mes frais. A noter que le disque est arrivé mal protégé et flottant dans sa boite. Une fois réinstallé, au bout d'à peine un mois, le disque est cette fois complètement inops, refus total de le prendre dans la nasse. Recontact avec le service dépannage ce jour, je m'attends au pire, dont devoir repayer des frais de port SI c'est le cas, plutôt renoncer à l’achat et récupérer un NAs Pro IronWolf. Même reconditionné, cela ne peut pas être pire, très mauvaise première expérience donc

Order placed 26th June then cancelled by them 5 days later, same items dispatched to other people no problem, they then have the audacity to use my email to create a support account for the cancelled order by them, did not ask for this and will be reporting them.

I wish I would read the other reviews about shipment and customer service first. Tried to purchase a 6T SSD, they disclosed a delivery date at checkout. It has been massively delayed (2 months) by UPS. I already paid 50$ for getting the product in 2 days!!!!. They asked me to wait and get the product and send it back to them to have the refund in 10 days. They did not refund anything!!!!!!! Save yourself some time and order a product from another manufacturer. It's a big headache. They are useless and the customer service is awful.

This is a genuine review. Please please please do not purchase anything from Western Digital. You might be lucky to receive your goods. Refunds forget it. Long story short they don't refund you. Their RMA system is broken. Their customer support is shocking, they ignore emails. 1 month later no refund. I have clear evidence I have sent back my hard drive which runs like a sack of s**t. Please save yourself time and pain and shop with a decent company that shows their customers respect. I feel like I have been robbed. I think it's criminal that a company can operate like this in the UK.

Bestellen ging soepel, pakketje was snel binnen. Niks op aan te merken

Never been robbed so hard. Bought a broken SD card for 300 euros it's black screening my PC and it is not working, no matter what. Absolutely terrible fake*** plastic company. My chainsaw cost me 200 Euros and has been serving me flawlessly for 5 years. Your SD card was broken out of the box and has given me nothing but misery and headache.

Unreliable hardware. Broken hard drive off the shelf

DO NOT BUY THE EXTERNAL DRIVE PASSPORT IF YOU WANT TO KEEP YOUR DATA. I had all of my photos, videos, and documents on my external drive. One day it just STOPPED working out of the blue. Western Digital does nothing to help, other than point you to a data restoration service that's over $1,000. I had their customer service send me a new drive (which I had to pay for) that didn't show up even a week past what they said - until I called them and the drive magically shipped. Please save yourself the headache and heartache