Western DigitalReviews of wd.com

this is the worst treatment I've ever had from Western Digital I've just had 9 TB of Western Digital hard drives go wrong(one 5 terabyte I've never used,and 2.tb i had )couldn't contact the UK Western Digital with any of the phone numbers I found online (they didn't work or they were temporary unavailable)i decided to buy two 4tb terabyte hard drive new ones I am dyslexic so I find it very hard to type I asked the agent I spoke to ring me as it would be easier for me because I'm disabled (they didnt bother)I then found out that the hard drives were apparently delivered to my house at 10:03 this morning,so as you can imagine I'm severely panicking as I can't afford to lose any more money to Western Digital and the order vanished off my order page it turned out that it never left the Netherlands and got redelivered back to them so at the moment they still got my money and I've got no product so it's not as if I could go to a different company and order from them which will be more reliable

We bought three NAS devices over the past 4 or 5 years. Two out of three have been running without errors for years. The last one we got was defective right away. The company was easy to contact (Western Digital Support) and a technician determined the defect required an RMA. So they gave me a shipping label for a free return. They sent a replacement back in a reasonable timeframe. So far it is working well and we are happy with the responsiveness of WD to help solve our issue with the NAS device. The staff was polite and the company behaved responsibly when reported our hardware issues.

I bought 3 WD Red Pro 20 Tb drives. All three went bad within a year. I started my RMA process on 7/5/24 and tracking shows they received them on 7/11/24. It's 7/23/24 and after chatting with them twice, and no less than 5-6 phone calls, I've been lied to at every opportunity. They lie about when they received my drives. Then they lied about not having any refurbished units to send me and said they would send me new ones. They lied about when they would send them, and are still lying about that. I'm currently on hold to speak with yet another supervisor after waiting 4 hours for a return call that was promised in 30-60 mins. I wish I had read these reviews before sinking a lot of $$ into WD drives. I'd be ok if the drives failed and I could get replacements, but the customer support is preposterous.

I purchased a new drive from the Western Digital store. The dive was improperly packed and was damaged when I received it. The whole RMA process was a complete nightmare. I will not be buying from their store any longer.

Mit Cashback Aktion geworben und die teure SSD Variante für die PS5 nicht aufgenommen. Nie wieder WD!

I bought this drive because of the good reviews on Amazon but I've gone through 3 of them in less than a year. When the third one failed I was frustrated enough to ask for a refund and I was told they would escalate that request after I provided some information. I was told I'd have an answer in 24-48 hours. 48 hours came and went so I ordered a competitors drive, not knowing if/when I'd ever hear from them. It took TEN days to hear that they will not honor my refund request, all they will do is give me a replacement. Again. The drive is well within the warranty period and they refuse to give me a refund. Why would I want another drive and go through that viscous cycle again? Their excuse is that I bought it from Amazon. They will only honor it if you bought it directly from them. Why have a warranty if you're not going to honor it? They still call a month later - at odd hours like 9:45PM on a Friday night, never use caller ID so you don't know it's them. Never again will I buy from Western Digital.

Got the wrong. Canceled it before it shipped. Got a valid confirmation of cancelation email. They shipped the part anyway so I contacted them. They recalled the part and also kept my money. So they got their part and also my money. I have screenshots if proof is needed. I've escalated this to their supervisors Bryan, Rachel, and Scarlett. And even to their manager Chad. They are all aware of what they did. They told me " our hands our tied, there is no option to refund you". So I recommend you never buy from WesternDigital.com

Produkt: WD Red Pro 3.5" WD Support: Fall #: 8360721 | Reference #: 240705-002400 Ich habe 2 WD6005FFBX bestellt. Das sind 6TB Red Pro NAS-HDDs. Geliefert wurden 2 jeweils 4 Jahre alte WD6003FFBX aus der vorangegangenen Serie. Stellen Sie sich vor, Sie kaufen ein neues Auto, bekommen aber das schlechtere ausgelaufene Modell geliefert. Wie würde Ihnen das gefallen? Bei WD kein Unrechtsbewußtsein! Man habe keinen Einfluß, ob alte oder neue Platten verschickt werden. Wie desorganisiert sind die dort? Das soll ich glauben? Mit wurde am 08.07.2024 der Austausch gegen aktuelle Laufwerke angeboten. Bereits am 10.07.2024 kam die Mitteilung, das ein Austausch doch nicht möglich sei. Warum plötzlich nicht mehr? Ich bin nicht nur enttäuscht von der Unzuverlässigkeit, sondern vom wirklich schlechten und kundenunfreundlichen Service. Der Mitarbeiter im Chat ist wohl sehr nett, aber vermutlich hat er keine Entscheidungskompetenz. Tatsächlich wirbt WD sogar heute noch auf Ihrer Site mit dem Verkauf der WD6005FFBX. Das ist unseriös! Wenn WD keinen Einfluss darauf hat, welche HD aus welchem Jahr versandt wird, sollten Sie vor dem Kauf darauf hinweisen, dass der Kunde an einer Lotterie teilnimmt. Entweder der Kunde hat Glück und erhält, wofür er bezahlt hat, oder WD hat Glück und wird die alten Lagerbestände los. Meine dringende Bitte an WD: Bringen Sie Ihre Logistik und Lagerhaltung in Ordnung! Ich habe eine Bildschirmkopie angefertigt, den Chatverlauf gespeichert und die Rechnung vorliegen. Alles was ich hier schreibe, kann ich beweisen! WD verhält sich extrem kundenunfreundlich und nicht seriös.