Western DigitalReviews of wd.com

Unhöflicher Support, Festplatten gehen am Laufendenband kaputt

WD externe Festplatte My Passport 2,5 Zoll 5TB USB3.0 gekauft am 05.05.2023 ist defekt. Sie meldet sich nach der Eingabe des Passwortes an, lässt sich aber nicht mehr mit CHCK Disk oder Acronis überprüfen und verschwindet aus dem Explorer als Laufwerk. So ist eine Datenrettung über Windows nicht mehr möglich. Wahnsinn...

I had two 5tb (red color) drives fail, (which happens rarely) but then a second 5tb (red color) 1 failed March 2025, then 2 weeks later another failed, which had different files. Both drives were purchased recently. I tried several recovery methods with no luck. I want WD to replace these. Do they back their product?

2 eme dique dur que j achete et il tombe en panne juste a^res la garantie le support injoinable ou qui vous raccroche au nez berf tres mauvais

I just want to ask anybody on here if they have experienced Western Digital 3.5" Sata Hard drives and what they think about them. I have just had yet another one go faulty causing two days inconvenience trying to extract important files from it. This is the 5th one now in around 10years and it was hardly used. Can someone tell me te life span of these and do you have any recommendations of any alternative makes? Thanks in advance.

Avoid WD, totally disappointed using WD due to the poor customer care and unreliable service. They have offered a product (my cloud home) that was good for the first couple of years however, they have discontinued their cloud service after while and putting me (I know lot of people are in the same situation) in a situation to pay fortune to access you own date via the WD encrypted hard drive that is used in this product. Due to the decision to no longer support WD Discovery software, WD My Cloud Home is no longer fit for purpose. I have contacted WD Service Staff on a number of occassions with all providing the same response, no longer supported, you can access from local network but not true and you cannot access your data unless you go for data recovery that will make you to be in a position to accept and pay up to two thousand pound to have your date back. Basically, WD are an untrustworthy provider. So with that, I will not be using or recommending to use of any WD product. Thank you

So let me say I was very disappointed with your support. While I realize my item was out of support, but if you can help a customer, you should. That being said, the very last CS person, while being the most obnoxious, probably did the best thing, by telling me that 'there's nothing they can do'. I mean the other 2, they kept churning me with different tasks, and I ended up spending over 4 hrs with your CS guys - which was a complete waste of time. I think your team could've escalated it to a higher level support, where they can suggest things more helpful than - 'plug your unit to the power outlet', but I understand that trying to get real support from your Level 1 team, I might as well not have bothered. Enjoy your day - you've definitely ruined mine. Thanks.

All SSD drives have problems. A WD 1 tb with metalic case, dead... changed because it had a "factory problem", the "new" one, also dead 6 month later... I will stick to Samsung or Crucial from now on... I recommend you to do the same.