Western DigitalReviews of wd.com

Should be no stars at all! So many failed drives from wd including my cloud. Will never buy again..

I am extremely disappointed with Western Digital’s customer service and refund process. I returned a defective product over a month ago, yet my refund is still pending. Despite multiple follow-ups via email and phone, all I’ve received are generic responses like, "Your case is being escalated," or "Our higher department is working on it." However, no action has been taken, and no one follows up unless I initiate contact. The returned product was defective, as confirmed by one of their technical support team members after checking the error codes. The return was processed over a month ago, and I provided photo and video evidence that the product was returned in perfect condition. Still, I’ve been left in the dark with no resolution. This repeated delay and lack of communication are unacceptable. At this point, I am beginning to suspect fraudulent behavior and will be taking legal action if this matter is not resolved immediately.

Ho contattato il servizio clienti il 12 gennaio e non ho mai ricevuto risposta.

TLDR: Don't buy WD/Sandisk. £300 SSD stopped working after less than 2 years. All data gone. RMA service is deliberately designed to make you jump through endless hoops from the UK. Their depot is in the middle of nowhere in the Czech Republic with a complicated import policy, even for broken hardware?? Customer service is entirely useless. Take your money somewhere else, it's better spent.

Back In The Day(tm) Western Digital would ask for a serial number, look it up & find it under warranty and issue an RMA and give you an address. Today you have to send them a photograph of the front and back of the drive, which they will reject if it's the wrong size, wrong angle or clarity along with a copy of the purchase receipt. Who keeps a $80 cash register receipt from Best Buy from two years ago? Who would guess that WD would change their policy AFTER THE FACT? I returned the two un-used WD drives to the supplier, tossed the bad one as a lesson learned and ordered 8 drives from another manufacturer

Het is echt een hopeloos bedrijf. Als je een simpele vraag hebt moet je eerst zoeken voor je weet hoe en wat. Heb je dat gevonden en typ je de vraag in dan krijg je als antwoord dat het in een andere taal moet omdat Nederlands NIET word ondersteund terwijl alles op de site in het Nederlands is. WD heeft HELE slechte service. Voor ons geen WD meer.

Also daß eine WD HDD nach etwas über 2 Jahren kaputt geht (2x monatlich genutzt und nie transportiert oder Erschütterungen / außergewöhnlichen Temperaturen ausgesetzt), das gab es früher nicht. Glücklicherweise mache ich meine Backups auf 3 HDDs unterschiedlicher Hersteller. WD kommt mir jedenfalls nicht mehr ins Haus.

My WD drive just died. Luckily due to good backups, no files have been lost. Sadly the drive is well out of warranty, their reconditioned drives only got a month worth (drive had about 1.1 years since purchase as the one before I borked by dropping it, human error there). I have had 4 SMR drives fail one due to human error, two Seagate's and 2 WD in 8 years. The physics of these are so precise you absolutely want a good backup schedule. I'll just buy CMR drives now and SSDs for portable use. I only had the drive for a year and it's been heavily used and around the world with me on multiple flights long and short haul. This one was never dropped or abused (but has been moved around a lot in its past. and it failed during a copy operation with no prior warning. They gave me a 15% discount code however despite being far out of warranty for a new drive which I would say is good customer service. I want to buy another drive but will go for a CMR drive only, SMR by nature is incredibly fragile with tolerances measured mere atoms wide so I wouldn't blame the manufacturer for this. Sadly most 3.5 CMR drives need an external power supply which isn't convenient in a lightweight backpack. Good customer service but be it WD, Seagate or someone else do keep backups, know something going out of place by a few atoms can end these drives suddenly. I'm amazed it survived the amount of round the world it did yet it died on my desk. A 15% voucher is good customer service considering I used the drive well past it's warranty date and ease of contacting customer support as I got through with little hold time. Be aware if you buy their cheaper recertified drives, you accept the risk of a reduced warranty time, and that cost came due now :-)