Western DigitalReviews of wd.com

Incredibly disappointed! Bought two of their external hard drives and both of them stopped working within a year! Lost all data and unfortunately, one of them was purchased from a Curry’s shop and I was silly enough to reach out to WD for a replacement under warranty! At first, the customer service representative was very helpful and I sent back the faulty hard drive. This is where the issues started piling up as the return reached WD within a couple of days, at the beginning of May however, on the WD website, the tracking still shows the return as pending. I have contacted customer service numerous times via email, live chat and even attempted calling them without any luck! I have provided them all the information they asked for, such as proof of delivery with all the tracking information for the return to which they said they’ll get back to me within 3-5 working days with an update… that was almost 3 weeks ago and I’ve had nothing back! I’ve asked for updates via email but had no reply and was told via live chat that the case has been escalated and I will be contacted as soon as possible…. Still nothing! Shocking customer service! They are very quick to take your money but far from helpful when it comes to sorting out issues with their faulty products! I wish I had read the reviews before buying their products! Save your money and time!

Absolutely terrible. I ordered a hard drive directly from WD, it never turned up, and WD refused to send me another one, and refuse to refund me. Complete waste of my time, and what a hassle that I'm now going to have to dispute this with my credit card company. I wish I'd seen all the other bad reviews earlier and I would have bought a drive from a decent company.

WD laat haar bestellingen via UPS bezorgen, krijg binnen 24 uur drie verschillende bezorgtijden en dan blijf je maar thuis. Kijk ik of de chauffeur al in de buurt is, zou de zending zonder aanbellen al 10 minuten voor de bezorgtijd 'links naast de voordeur' zijn achtergelaten. Daar lag niets. Gelukkig hangen er diverse bewakingscamera's van mij en mijn buren waar geen bezorger op te zien is. Waarom verstuurd WD dure apparaten via UPS? Lees de reviews van dat bedrijf eens! Mijn probleem staat niet op zichzelf.

Der Kundenservice ist inzwischen unterirdisch. Wir sendeten ein Platte mit Garantieanspruch ein. Versandkosten 23 Euro, da WD inzwischen in der Tschechei sitzt. Zurückbekommen haben wir eine defekte Platte. Diese wurde per gelieferten RMA Ticket eingesendet und wieder ausgetauscht. Auch die neue Platte war wieder defekt und erzeugt Brummgeräusche. Jetzt kommt die Krönung, unsere Visakarte wurde mit dem RM Ticket belastet. Somit haben wir wieder 23 Euro Versandkosten bezahlt. Es erfolgt keinerlei Einsicht, da ja der Fehler bei Western Digital liegt. Es kann doch nicht sein, dass man die Versandkosten, zumal überteuert, bei Fehlern, die seitens des Herstellers liegen, bezahlt. Wir persönlich werden NIE WIEDER bei diesem Hersteller bzw. Produkte von diesem Hersteller kaufen. Und ein Stern ist für diese Firma, die wir seit 1992 kennen, noch zu viel. Die jetzige Platte können wir jetzt als Briefbeschwerer nutzen.

Leider kann ich keine 0 Sterne vergeben. Support ist völlig unterirdisch. Man wird von einer Stelle zur anderen Stelle verwiesen. Wirkliche Hilfe bleibt aus. Ich weiß noch nicht was ich mache. Vermutlich nehme ich den dicken Hammer.

I bought a WD Elements Portable External SSD - 1 TB from Currys on 25 May 2025. It came with one sheet of paper about 34cm by 42cm containing 6 columns of extremely tiny print. In order to read it I had to scan it so that I could zoom the text to a readable size. Then I found it only contained contact details and warranty information. I found a 2 page document on their web site which contains virtually no information, although it did say that it was formatted exFAT. I cannot find its power requirements anywhere. Since my Humax box doesn't support exFAT, I had to reformat the drive as FAT32. This was a struggle because Windows said it was too big for FAT32. I used CompuApps SwissKnife V3 to format it as FAT32. I am using it to backup my Humax and to transfer files between my Humax and my PC. It does seem to be working OK at the moment.

Bought a disk that immediately failed, they wouldn't replace it with a new disk. All they would do is send me a refurbished disk of the same size from A DIFFERENT PRODUCT LINE! And they wouldn't ship even that until they had received my return. Not to mention that I had to call them and tell them that they had received my return as they apparently hadn't figured that out for themselves. Will not do business with them again.

Can’t connect to my accounts, without them can’t use my drives, can’t do password reset, dose not send password reset prompts, I have 16TB of bricks of lost data I need it now!!! No support, nothing, I am f__ng mad!!!!