Warby ParkerReviews of warbyparker.com

Horrible experience trying to get expedited new glasses. Order is still not here after two weeks and the delivery date changes every day. The customer service rep today not only unable to provide more information but was very rude as well. Of the FIVE customer service reps I talked to, not a single one provided an accurate date. I have no idea when or IF my glasses will arrive and WP will not cancel or refund or even provide a delivery date. I've used warby parker before but the decrease in customer service quality is so jarring I will not be using the brand again. There are places that make same day glasses and the cost benefits no longer outweigh the convenience, time, customer service and consideration of lenscrafter. Edit: I have received a delivery date now but it's in the past. Glasses are definitely not here.

The lenses sometimes are not as scratch resistant as other glasses, or perhaps I've been unlucky a few times. The price point is good, and if you buy multiple pairs you automatically get a discounts. So I do glasses and sunglasses every two years and I'm very happy.

After going to one Chicago location and being completely ignored by all 3 salespeople as I spent 30 minutes trying on various frames (not even a hello), I nearly gave up on WP. But I had good experiences in the past, so I went to the store at 1123 N State St the next day, where the service was great (the ONLY reason for even 2 stars.) I found a frame I liked but was unsure of the color. My salesperson found a nearly identical frame on their website that came in 2 colors that I wanted to try on. She looked in back & found out they didn't have them in stock. I asked her to please order both colors to the store so I could try them & make my final decision. Nope, can't do that. My only option was to do the at-home "try 5 for free". I explained that I wear progressives that need to be measured by a professional. Nope. Do it at home, like Zenni, Eye Buy Direct, etc. (So why pay more at WP?) BUT I decided to try it anyway, because I was really excited about the frame & the 2 colors. I downloaded the app (required) and tried to order them for free try-on. BUT THEY'RE UNAVAILABLE. But they are more than happy to take $400-$500 from me to blindly order complete glasses, and just hope I like them and they work. Their consolation is that I have 30 days to return them. No thanks Warby Parker---you've taken enough of my time. I'll go to a store that can actually help me

Skip ordering from them. Over the past years I have ordered from WP with no issues. However, a few weeks ago I ordered a new pair. After many emails saying they were "out for delivery" I never received the order. After many chats with customer service for both WP and their delivery service, still no glasses. Finally got an email saying my glasses were delivered. NO SUCH LUCK. No glasses anywhere. I requested a refund. My status is showing they are waiting for the return of glasses I never received. Such a poor customer experience.

Manager of store was aloof and rude. I really like your products though. I will go to a different store to purchase a product.

I previously purchased glasses in June 2024 from a different WP location & was satisfied. I went to another location for a different frame. I previously had Progressive lens but wanted Bifocals this time. I told the associate & she asked me at least THREE times if that's what I wanted. The glasses were delivered to my home & I felt I wasn't seeing as clearly as before. I went to my eye doctor a few days later. Found out the prescription was NOT accurate and were progressives, NOT bifocals! I called Customer Service & was told they don't make Bifocals at all. I did return them for a full refund but was extremely disappointed in my experience.

They say on their website that they accept Bluecross Blueshield so I ordered glasses. When I was ready to order my lenses they told me they don’t accept BCBS in NC. They wanted me to to pay out of network. Bad business

I’ve had my Warby Parker glasses now for about a year. I only ordered glasses and did not use their optometrist. I did upgrade to the high index progressive lenses. The quality of these was very good, but not a very wide ‘channel’ for accurate vision on the reader section. This meant my head was like a tank turret going back and forth when I was reading. My biggest compliant is the frames. These are custom WP frames and VERY cheap. Probably cost them less than $5 from China. They look good, but have zero spring loading for the temple pieces. I am ordering new glasses now and opted to use another company for these…