WANDRDReviews of wandrd.com

Ich habe auf der Website des Herstellers einen Wandrd Prvke gekauft. Das Produkt war nach einer Woche noch nicht an den Kurierdienst übergeben worden. Laut Tracking hatte man nur Versanddaten bekommen. In der Bestellbestätigung stand, das Tracking könne 5 Werktage nachhinken. So habe ich mir erlaubt, danach (!) höflich und freundlich nachzufragen, ob man mir etwas zum Versand sagen könne. Ich wollte eigentlich mit dem Teil in Urlaub fahren. Ich bekam dann eine Mail, dass es wohl tatsächlich nicht versendet worden war und man beim Logistikzentrum nachfrage. Dann war Funkstille. Ich schrieb noch 2 Mails, keine Antwort mehr. So öffnete ich eine Reklamation bei Paypal. Ich erhielt schließlich eine äußerst unfreundliche und freche Mail von Wandrd, obwohl ich den Fall bei Paypal schon geschlossen hatte, sofort nachdem das Teil angekommen war (nach 13 Tagen). Ach ja, man hatte mir 10% Nachlass versprochen. Habe ich natürlich nicht bekommen. Der Rucksack ist extrem teuer. er scheint robust. Es gibt keine Angaben zu den verwendeten Materialien. Zur Haltbarkeit kann ich noch nichts sagen, bei einem Freund war nach wenigen Wochen ein Reißverschluss kaputt. Dass man gute 8 Tage braucht, um etwas an den Kurier zu übergeben, ist schlechte Logistik, kann aber passieren. "Sorry, tut uns leid, da ist was schief gelaufen ", das hätte gereicht. Die unfreundliche Mail eines der Verantwortlichen sagt allerdings viel darüber, was man über seine Kunden denkt. Ich würde daher bei Wandrd definitiv nichts mehr kaufen.

Very helpfull and profesional service ✌🏻 i highly recomend it

Awesome service I got at Wandrd.com. I got this 31L ALL-NEW PRVKE bag just a couple of months, but I lost the sternum strap when I was on holiday in Mozambique. So I e-mailed them this evening and seriously I got a reply within 2 minutes, 2 minutes! I never expected this, especially not in these times. They told me that they will send me a new strap for free! I could not believe my eyes, I am really happy with the bag, if it's fully loaded you need the sternum strap. It's perfect for all kinds of travel, it's my main luggage where ever I go, suitable as checked in cabin baggage and my everyday laptop bag, even my Jiu Jitsu Gi fits well! Mostly people leave a review when they experience something bad but I think Wandrd is doing pretty freaking good!

My Fernweh bag lost the sternum strap (which happens, especially when it gets put to so much use) and the team at Wandrd didn't bat an eye at sending me a replacement. As someone who makes their living shooting, its good to know that the company I trust to carry all my kit, is also a company that stands by their products and takes care of their customers.

The PRVKE Lite does not disappoint! This is my first but not last Wandrd bag. It’s the perfect size for everyday and light travel. Very well thought out sleek design. Recently went on vacay with my fam and the bag doubled as a diaper bag due to the extra space up top, which is accessible from both the rolltop and clamshell. In addition, my experience with customer support has been great! My questions were answered in a timely manner. Can’t wait to see what they come up with next!

Wandrd is my go-to for my photography travel gear. I have several bags from them: PRVKE, Collapsible Lens Case, Route Pack, and my all-time favorite, Veer Packable Backpack. And I travel with all of them all over the world! They’re durable and comfortable necessities for me! Just as their use-ability and construction is top-notch, so is their customer service! I’ve had general questions in the past and I got a real response from a real human who actually knows the product. Thank you Wandrd team for creating awesome products AND backing them up with your awesome service!

I am a 5'1", 110lb female, and exactly zero camera bags fit my frame. Until now. I ordered the PRVKE LITE camera bag, and it has been my daily camera bag ever since. Its practical, durable, and customizable. If you're a smaller frame person, I can absolutely vouch for this bag! I hadn't needed customer service, until this week. I reached out regarding a replacement chest strap. They quickly responded, fixed my issue, were kind and absolutely wonderful. I am blown away by their customer service and their products. Highly recommend!

My experience with the WANDRD company's customer service team thus far has been great. I purchased their D1 fanny pack for the regular price and it went on sale a couple days later. I asked their customer service if they could reimburse the price difference and within 1 day got a positive response! The WANDRD fanny pack thus far has been great for the first week I have been using it.