WANDRDReviews of wandrd.com

I ordered an X1 crossbody bag because it was advertised as having "fast shipping". The bag is good and was decent value for money. The shipping was absolutely not fast. In the time when I could have got it from Amazon next day, I ordered from WANDRD direct. It was SIX DAYS before they even bothered to send it! Then a further four before it was received.

I ordered the PRVKE EDC because the product listing stated the laptop sleeve was 42 cm deep — in reality, it's closer to 36 cm. My 16" MacBook doesn't fit at all. That’s false advertising. I paid €10 for shipping to receive the bag, and now it seems I'm expected to cover the return as well — despite the error being completely WANDRD’s fault. I submitted a return/exchange request through their website (no response), followed up via Instagram (told to email support), and then emailed them directly. Days later, I’ve still had no reply. I’ve made it clear that I need a UPS return label because I can't generate one myself — but they’ve left me hanging. As it stands, I’ve paid for a product that doesn’t match its description, can’t use it, can’t return it, and WANDRD is completely ignoring me. This is the kind of service I’d expect from a budget eBay seller — not a “premium” brand. Shockingly poor support and zero accountability. Avoid. UPDATE** I had a frustrating experience initially, the product I received (the PRVKE EDC) didn’t match the advertised specs, and I couldn’t get in touch with customer support despite several attempts via their website, email, and social channels. It felt like I was being ignored, and I was left unable to return the bag, which was really disappointing. However, after posting this review, WANDRD looked into the issue, they responded promptly and issued a full refund, no questions asked. While the situation was stressful at the time, I really appreciate that they took ownership, followed up publicly, and resolved things fairly. Mistakes happen, but how a company handles them matters, and in the end, WANDRD did the right thing. Thanks again to the team for sorting it out.

Der Rucksack macht insgesamt einen soliden Eindruck, aber er entspricht nicht ganz meinen Erwartungen. Die Funktionalität ist zwar durchdacht, allerdings hätte ich mir an einigen Stellen etwas mehr praktische Alltagstauglichkeit gewünscht. Auch bei der Größe hatte ich zunächst das Gefühl, dass mehr Stauraum vorhanden wäre – für meine Bedürfnisse ist es etwas knapp. Vom Design her ist er zwar modern, trifft aber nicht ganz meinen persönlichen Geschmack. Für bestimmte Einsatzzwecke mag der Rucksack sicher gut passen, für mich war er aber nicht die optimale Wahl.

I am a uk customer and i thought i already paid the duties for this bag around £63.98 uk sterling only to hear i have to pay another £74.01 in duty to UPS. This sucks if i could send the bag back i would and just get it from amazon. Additionally i had to pay delivery that i thought was free. Ref E49033. This bag was sent from Europe Dutch so why the extra duty? Follow up i tried to explain the situation that i have already paid the duty but the courier guy was not willing to leave the parcel without payment of duty that was paid already.

Achat d’un Sac Prvke 21l V3 avec un essentiel cube. Qualité du sac juste incroyable et correspond parfaitement à mes attentes rien à redire. Ma note est concernant le SAV du moins pour faire un retour à la suite d’une erreur de commande. Il n’y à pas d’étiquette de retour à imprimer les frais sont pour votre pomme (17euro) et l’adresse est très compliqué j’avoue ne pas être expert en retour de colis mais même les dames de mon bureau de poste ont galéré avec moi… Fin bref l’erreur venait de moi concernant la commande mais vraiment dommage pour une étiquette qui pourrait être imprimable.

Das Paket wurde schnell versendet und der Rucksack macht auf den ersten Eindruck einen extrem hochwertigen Eindruck. Genaueres kann man natürlich erst mit der Zeit sagen. Leider wird jedoch mit DPD versendet und es gibt keine Möglichkeit, einen anderen Lieferdienst zu wählen. Dort wo ich wohne macht DPD leider immer Probleme. Generell sind Lieferdienste in ihrer Qualität stark abweichend weshalb es Wünschenswert wäre eine Auswahl zu haben. Deshalb auch 1 Stern abzug. Der 2. Stern kommt von der Website, da diese einem bei längerer Abwesenheit dazu drängt die Sachen im Warenkorb zu kaufen. Das ist besonders lästig wenn man eh schon beim Kaufabschluss ist und kurz weg muss weil man unterbrochen wird. Wenn ich bereits beim Zahlungsart auswählen bin, werde ich das Produkt sowieso kaufen. Deshalb der 2. Stern abzug.

Bought a Prvke backpack. Their product is amazing and I absolutely loved it. My wife bought one for her as well. Their big problem is the costumer service, as much as they reply nicely I’ve been waiting for a reply for weeks. Have sent another 5 emails and nothing. They just reply something when I make a comment on their Instagram page. The backpack came with a fabrication problem that I accept it as I didn’t wanted to send it back and get another one… and understand that the problem wouldn’t interfere on the backpack features, and even with that I can’t get a proper costumer service. Last excuse was the Black Friday, now might be the Christmas lol I just hope that after put some reviews online they reply. Was for a long time wanting to buy a Wandrd but now I’m kind of regretting.

[Update, Nov 1] They ultimately did resolve the issue and shipped a new package out with the missing order items. I understand all the delays, I do. I just wished there was more transparency... or accuracy from the beginning to avoid the troubles. Increased my experience to 3 stars. // I know that by the time this review is up, WANDRD will reach out to resolve the issue. I ordered a backpack with an essentials bundle. When I received the box, which shipped fairly quickly, it didn't include the bundle at all. I got the empty backpack, which yes, looks like a great product. I emailed customer service. "Kyle" responded saying he will have it sent out soon. He promised the warehouse will ship it out on Thursday, but it's now Saturday, and I haven't received a response in a few days. I understand that COVID complicates shipping and beyond, but for an order that's nearly $300, I would appreciate some honesty about product availability. Even while they missed half of my order, they still planned to ship 'ground' rather than expedite it as one would hope for. I hate to be that *difficult* customer, but these products are not cheap. I feel robbed, and to be ignored about whether my order is even coming, is ridiculous. Half my order is missing, customer service hasn't responded, the deadline to ship the missing items has passed. The backpack doesn't really work as a camera backpack without the bundle. I don't need another backpack. I needed a camera backpack. I've requested a full refund. I'd rather have my money back than the product I was excited to receive. Beware of purchasing through WANDRD and consider settling for a competitor who probably would send you exactly what you ordered.