WANDRDReviews of wandrd.com

I like Wandrd products, I really do. That's what the additional star is for (otherwise it would be a one). They have NO customer care whatsoever, not even the courtesy of replying to very simple email requests. The delivery times FAR exceed estimates, and in my case, I emailed them asking for cancellation as I would be out of the country for 2 weeks. They ignored this. 2 days later they sent me an email saying "UPS label created" I emailed them again asking them NOT to deliver and to cancel the order. They ignored this as well. I then get a UPS "delivered notification" with no photo, and it could not have been delivered because the property was empty. I did not consent to any parcel being left anywhere. I emailed them again, and guess what. Yes that's right they IGNORED me. Had to open a PayPal case in the end which was found in my favour. Really atrocious customer service, something that was so easy to sort, wasn't even looked at. EDIT Firstly With regard to the emails. I sent them to exactly the email address you mention. You have my email address if you want to contact me, I will gladly forward them. If you don't want to contact me then please specifically check your inbox at that address for emails 28/05 13:25 and 29/05 10:25, they will be there. As for the delivery photo, I did not see one. Furthermore, if it was delivered when I was out of the country when I specifically emailed and asked you not to deliver, and also explicitly asked for you not to leave in a safe place if the delivery had already been dispatched (this is in the email I am quite happy to forward you). I never received any delivery from your company as I was out of the country. It did not come into my possession therefore the risk lies with you if you choose to ignore my requests. You also mention I didn't create a return. How can I create a return for an item I didn't receive? seriously? As for allowing PayPal to refund me, that is not true, PayPal refunded me because Wandrd didn't respond. I also mentioned to PayPal that I was happy to forward a receipt from WEX for exactly the same product that I had ordered afterwards. So, for me to be accused of fraud, is very petulant of you. I can prove every claim I am making. Why don't you send me an email and I will gladly provide all the proof you need. You can then put an apology up for accusing me of fraud.

I'm truly frustrated that I have to write this as I've bought multiple backpacks from Wandrd on different occasions in the last couple of years. I love their gear, but unfortunately, it seems as if their customer service isn't what it used to be. It's important to note that I truly do not blame them for the additional export fees that I had to pay in cash upon delivery, but this is due to Brexit. However, I do feel as if I was massively misled. Perhaps this was unintentionally, but at the same time, they have not done anything to rectify the situation after I've taken the time to explain their miscommunication in the hope that it would avoid the same agro with others. If you are purchasing an item from the United Kingdom, the delivery price had brackets alongside saying 'Because of Brexit, the UK Government will now charge import taxes upon delivery'. The brackets make it seem as if the extra UPS charge during checkout is for that very reason (it's for import taxes that you might otherwise have received during delivery). Therefore, I was shocked when the delivery driver demanded that I pay him a high fee immediately for import taxes in cash or over the phone. He said most companies cover the costs, but Wandrd does not. Whether they do or don't (that's a separate issue), but their checkout process is very misleading. They have lost a long-time customer in me for this reason. It is with much regret, that I will not be shopping there again.

Before buying from these guys I went to the website to check the item was not going to be sent from abroad. The website said orders were fulfilled from a local warehouse so I went ahead. More than a week later, after giving the wrong tracking details, their support confirmed that the order is being fulfilled from abroad and will be subject to additional charges of 20% or more of item value on delivery. It should not be necessary to do this but, If you're going to order from them, contact them in advance of the order and ask them to guarantee the fulfillment and delivery information on their website is correct so you can avoid concealed charges and delays. Customer service was also evasive and unhelpful so tbh I would advise buying from someone else to avoid the hassle. EDIT: After the bag arrived, Wandrd customer service reached out and offered to pay half of any added expenses.