WANDRDReviews of wandrd.com

After almost ten years they warrantied their product. Pleasure to do business with. Have enjoyed the backpack tremendously and can wait to receive my new one!!

I am a purchaser of WANDRD's FERNWEH Backpacking Bag and can guarantee you that their products are extremely well-designed, durable, and suitable for multiple situations. I use my bag not only for backpacking, but also as my carry-on when I am travelling and as my "emergency backpack" that stays in my car for when I need extra clothes, a med kit, tools, etc... Additionally, I have had this bag for 3+ years now, using it almost daily, and the material it is made of has held up extremely well, it still looks practically brand new even through all the heavy use it has already seen. The carefully thought out features added to the bag have also changed the way I organize things in my bag for the better and the bag's design (with excellent padding and its durable frame) provides great comfort when I am using it. There was one small part of the backpack that broke unexpectedly during a routine backpacking trip, but WANDRD's support team was extremely helpful and responsive in helping me get a replacement through their lifetime warranty. Needless to say, I highly recommend WANDRD and hope you buy their products too! They are an excellent and noteworthy small business!

I purchased my WANDRD PRVKE 21L backpack back in 2018, and it has accompanied me on countless photography adventures over the years. Recently, the main compartment zipper failed, and I decided to contact WANDRD to see if their lifetime warranty could help. I honestly didn’t know what to expect after owning the backpack for so many years. To my surprise, their warranty team reviewed my claim, approved it, and provided a code covering the full cost of a brand-new PRVKE V4 backpack. I only had to cover the shipping! The entire process was straightforward, the communication was friendly, and the resolution was incredibly generous. It’s rare to come across a company that stands behind its products like this, even eight years after the original purchase. My new backpack has already arrived, and I couldn’t be happier! A huge thank you to Jevene and the entire WANDRD team for such wonderful customer service. You have genuinely earned my trust and loyalty. This experience reminded me why investing in quality products from companies that care about their customers is worth it. Thank you, WANDRD! ❤️

Thank you, Wandrd, for the fast response and service. I received my claim backpack very quickly!

This is absolutely the best backpack, as well as the best customer service I've ever had. This is my most reliable bag and I've tried everything. My pocket and my bag got a hole in it, and they replaced it, without any questions. That's the Utah way!

Voor de Nederlandse bezoekers: Ik heb mijn PRVKE 31 V2 de afgelopen 4 jaar met veel plezier gebruikt, vooral op de fiets, in de trein en lopend naar en van mijn werk. Ondanks zijn grootte draagt deze tas heel fijn. Hij is super waterdicht, waardoor ik me nooit zorgen hoef te maken over mijn laptop of camera-apparatuur als het begint te regenen. Ik kreeg recent helaas een klein probleem bij een schouderband. Daarom nam ik contact op met Wandrd om te vragen of dit normaal was. Ze reageerden heel snel en lieten weten dat dit inderdaad niet zo hoort. Na het versturen van foto’s en een video, lieten ze me weten dat ik onder de levenslange garantie een vervangende tas zou krijgen: de nieuwe V4-serie van de PRVKE 31. Helaas was de kleur van mijn oorspronkelijke tas niet meer leverbaar. Nu, slechts drie dagen na mijn eerste e-mail, heb ik al een nieuwe tas ontvangen en heb ik alleen verzendkosten betaald. Eindelijk een bedrijf dat zijn servicebeloftes waarmaakt! ----- I’ve used my PRVKE 31 V2 with great pleasure over the past 4 years, especially while cycling, on the train, and walking to and from work. Despite its size, this bag carries very comfortably. It’s super waterproof, so I never have to worry about my laptop or camera gear if it starts raining. Recently, I unfortunately encountered a small issue on the shoulder belt. So, I reached out to Wandrd to ask if this was normal. They responded very quickly and let me know that this shouldn’t happen. After sending photos and a video, they informed me that, under the lifetime warranty, I would receive a replacement bag: the new V4 series of the PRVKE 31. Unfortunately, the color of my original bag was no longer available. Now, just three days after my first email, I’ve already received a new bag and only had to pay the shipping costs. Finally, a company that delivers on its service promises!

I am revising my negative review because Wandrd responded to all my queries in a timely & professional manner. Although unable to satisfy my issue, they offered responses that were clear, concise and sensible. I look forward to trying out their products in the future.

true life time warranty