Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.
WANDRD (wandrd.com) has 493 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Manuel F.
Very good customer relations and guarantee. Wandrd just gave me a voucher to replace my PRVKE photo bag because the zipper broke after 6 years of use. I thank the whole team and I am very satisfied with this product which accompanies me all the time in my reporting and my travels. I recommend Wandrd 100%.
Markus R.
Great and very fast (1h!) claim department. Sadly a outside zipper got broke - they replaced the whole bag even after 6 years. The "Wander more worry less" program is here not only a claim, they take it seriously. Thanks a lot @WANDRD. A very happy wandrd customer again
Massimiliano T.
Bought a bag in 2020, the zipper and one strapped broke after years of hikes. I filled in a claim and they honored their warranty service immediately which is pretty amazing. Great products and value, would recommend anytime.
Nicolas P.
Bought a bag in 2017, the zipper and one strapped broke after years of travels around the world. I filled in a claim and they honored their warranty service immediately which is pretty amazing. Great products and value, would recommend anytime.
Nataly F.
I haven’t received the product yet, but the experience so far shows me that the company doesn’t really care about the customers, just about selling the products. I ordered a new years gift and made sure to check estimated delivery which was set for Dec 30. The website also says items ship within 1-3 days. When I haven’t gotten a shipment confirmation after 3 days I reached out to customer support, which are very polite but kind useless cuz they themselves wrote to me that they emailed the concerned department but haven’t heard back. Result - my item shipped a week later and is now late. Frankly, don’t care about the bags any more.
Response from WANDRDDec 30, 2024
Hi Nataly, I'm sorry you had such a poor experience with WANDRD. I wanted to clarify a few things here. - Our shipping FAQ says that our orders ship in 1-3 *business days*, with up to 4 business days during holidays and busy seasons. - You ordered right before a weekend, and the Christmas holiday, and we don't ask our warehouse employees to work on the weekends or holidays. We value them too much to separate them from their families all the time and value a healthy work/life balance. - Your order shipped on the 4th business day after you purchased, so while I understand you may have expected it faster, it still shipped within the timeframe we stated. - It's also shipping all the way from Chicago IL to Dubai, so that shipping alone is going to take a very long time. - We had several banners on our website that mentioned to please submit orders by the 14th of December to ensure it will arrive in time for Christmas, and I'm sorry that you emailed in stating that we ruined your New Years because of this. - I'm sorry that it didn't arrive to you in time from what you wanted, so we'll try to see what we can do to make the shipping estimates more clear in the future. We still hope you have a wonderful holiday.
customer
I purchased a bag from WANDRD last 2019 and I can confidently say it has been one of the best buying experiences I’ve ever had. The bag itself is top-notch—designed with precision, durability, and functionality in mind. Every detail feels thoughtfully crafted, from the premium materials to the innovative storage solutions. It’s clear that WANDRD doesn’t compromise on quality. What truly sets WANDRD apart, though, is their outstanding customer service. I had a small issue, and their team resolved it promptly and professionally. They were not only responsive but also incredibly kind and attentive, ensuring I felt valued as a customer. It’s rare to find a company that matches exceptional products with such stellar service. If you’re considering investing in a reliable, high-quality bag, WANDRD is the way to go. I couldn’t be happier with both the product and the team behind it. Highly recommend! Got Prvke Bag Camera Bundle (2019) Wandrd Sling (2023) Tech pouches Wallet for passport
Response from WANDRDDec 19, 2024
So stoked you had a wonderful experience with us! Thank you for your review.
James
They have the best gear, with customer service to match! Thank you Wandrd
Uwaysi M.
When they state lifetime warranty, they mean it. Fantastic customer service support.
