Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.
WANDRD (wandrd.com) has 493 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ben
Been using wandrd gear for years. Ran into an issue with my prvke 31L bag, customer service was fast to reply with a solution and lifetime warranty is real. Thank you
Response from WANDRDDec 10, 2024
Thank you so much for your review, Ben! I'm stoked you had a great experience with us.
Helen H.
Their gear is phenomenal and built to last. And they have an amazing support team
Response from WANDRDNov 20, 2024
Thank you Helen! Glad to hear you had a good experience with our service team.
Mona G.
I love my backpack since 2019. Initially I bought it for an internal trip through Europe and now I've been using it to travel around the world for various business trips. It's the perfect addition to my carry on suitcase because i can easily attach it to the suitcase. Last week a part of my backpack broke and after filing a claim I could order a completely new Backback within 24h - this service is incredible. Thank you so much!
Response from WANDRDNov 21, 2024
Thank you for your review, Mona! We're stoked you had an awesome experience with us.
Manu
I am using their bag since 4 years now and really enjoy the quality. I used to buy quality gear and here I want to say that the customer service is a top one. Quick answer and reliable. I fully recommend
Response from WANDRDNov 20, 2024
Thanks for your review, Manu! I'm glad to hear that you had a wonderful experience.
Isaac T.
Two aspects compelled me to write this review. First, the bag - specifically, the PRVKE backpack. It has been my go-to travel companion for 6 years and has protected my camera gear from the sands of the deserts in Dubai, to the deep snow in Northern Norway. Additionally, with all the gear that I am carrying (typically 3 camera lenses, a camera body, a tripod; together with the essentials for the day such as a water bottle, a jacket, sunglasses, an iPad, and at times even a gaming laptop) the bag can get really heavy. However, by some Wandrd design magic, the bag feels as light as any backpack when it is on my back. The ability to directly access my camera without ever needing to set my bag down has been a lifesaver on multiple occasions as well. Second, Wandrd's commitment to its LIFETIME warranty clause. As much as I loved the bag, I found a tear at the seams of the shoulder straps one day. (Do note that even though this was quite a catastrophic tear, the overall construction of the bag, namely the heavy-duty stitches in multiple areas, allowed the bag to maintain its overall integrity and continue protecting my gear until my trip ended). I reached out to the wonderful team at Wandrd regarding the defect and they promptly replied within the day, informing me that my warranty claim was successful - on a bag that was more than 6 years old! If that isn't a testament of their commitment to their mission and customers, I don't know what is. Wandrd has definitely gained a loyal customer in me, and I felt that more people need to know about and support this amazing company.
Response from WANDRDNov 20, 2024
Thank you so much for your kind review!
John C.
Out of all the bags I own from various brands, this one broke surprisingly fast. I was drawn in by their 'lifetime warranty' marketing, thinking that if they emphasize it so much, their bags must be incredibly durable. That was the main reason I bought it. I was completely shocked at how quickly it failed. To make matters worse, the company doesn’t actually replace the bag—the lifetime warranty is just a marketing ploy.
Response from WANDRDOct 28, 2024
Hi again John, It appears you've created another bad review on us. I'm going to go ahead and repost our last reply in case you didn't see it on your other bad review. I'm sorry your claim didn't turn out like you expected. Upon looking at the warranty claim, we didn't deny your claim. We actually offered to cover up to $50 in repair for you to get it repaired at the shop of your choice. We take a very strong stance in making sure we are environmentally friendly and for tiny seam failures like the velcro on your roll top or the small seam at the zipper that can be repaired easily, it's better for everyone to have a bag repaired versus having a scuffed bag rotting in a landfill. That hurts us all. In addition, after reviewing the remaining photos, having the printed lettering scratch off is indeed wear and tear because it doesn't effect the functionality of the bag. If needed, feel free to read all about what our warranty covers on the FAQ page: https://www.wandrd.com/pages/warranty We're still happy to cover up to $50 for a repair. All you need to do is reply to the email with a picture of your receipt and we'll happily Paypal you.
Brett M.
When I ordered my first bag, it came out a bit small. I reached out through email and had a VERY quick response, and received multiple emails in response to all of my questions and concerns. They didn’t seem agitated or upset by my needy behavior, and got me set up beautifully. Jevene went above and beyond to make my experience wonderful.
aka_anonymous
I had a good experience: while the zipper on my bag did break after 3 and a half years of continuous use, WANDRD just sent me a new bag for free. Thanks team!
