WANDRDReviews of wandrd.com

I've had a prvke 31 and a DUO daypack for a while, both great bags and I've travelled a lot alternating between them. A while back, I've noticed the external part on the DUO daypack starting to flake away, I've contacted Wandrd and they accepted a claim under their warranty, great! they sent me a voucher as the item is now discounted. this was back in 2023 by the way. For personal reasons I couldn't travel for a while and completely forgot about the voucher to exchange my gear. I am now in a position to travel again and to my surprise, after digging it out of my inbox today, the voucher still works and I've managed to order a new backpack ready for a lot of new adventures in the future. thanks a lot guys, you rock!

I bought the PRVK bag, version 1, some years ago. Two weeks ago the zipper ran of the track. After contacting WANDRD, in order to find out if there was a repair location they would recommend, I was told to send in some details as this falls under their warranty. Upon review they said the damage was to severe and something that is not supposed to happen. Instead of fixing the bag they sent me a brand new one, i only had to pay shipping!

Great product and excellent customer service! Will recommend to anyone who loves to travel!

Great products and fantastic service! I am using two backpacks for over six years and love every detail of them. Bought one on their site and one via a Kickstarter campaign. The service wandrd offers is as great as the products. I highly recommend products from this brand. They are not cheap but if you buy cheap you buy twice. ;) Totally worth the money.

I use my bag quite every day, and I continue to appreciate it. I had to use the lifetime warranty. It works, and it was easy to solve. Thank's for all

I recently ordered a PRVKE V3 21L MultiCam Black Photo Bundle from wandrd.eu (the EU-facing site of the US brand WANDRD), with shipping from their Dutch warehouse. Unfortunately, the backpack turned out to be incompatible with my gear, so I requested a return within the legal 14-day window. According to EU Directive 2011/83 and reinforced by the Rome I and Rome II Regulations, sellers — even if based outside the EU — must comply with mandatory EU consumer rights when selling to EU customers. This includes the obligation to refund all payments received, including the original shipping cost, when a customer exercises the right of withdrawal (Article 13(1)). WANDRD’s return policy explicitly excludes the refund of outbound shipping (€9.95), which directly contradicts this EU legal requirement. I accepted to pay the return shipping myself (€36), even though it was quite expensive, because EU rules allow sellers to leave that cost to the consumer. But refusing to refund the original shipping wasn’t acceptable — not because of the amount, but because it's a matter of principle and legal consumer rights. After a polite request and then a PayPal dispute, they eventually refunded the €9.95 — but only as a “one-time exception.” Before doing so, they sent me a message warning that if I didn’t cancel the dispute, it would be treated as “fraudulent activity,” and that I would be banned from shopping with them again. Honestly, I found this message intimidating — it felt like an attempt to pressure me into dropping the claim, even though I was simply exercising my legal rights as a consumer. In the end, they did ban me, despite the fact that I acted respectfully and stayed within my rights the entire time. I’ve always liked WANDRD’s brand and their products, but this experience was genuinely disappointing. If you're a customer in the EU, be aware that even brands with a good reputation might not fully respect your rights unless you stand your ground — and sometimes, you’ll pay the price for doing so.

Amazing gear ! And very fast and effective customer service :)

I had the original PRVKE backpack for 7 years, amazing bag, versatile, durable, useful for so many different setups. After so many years a corner of my main zipper gave out, and I got a replacement backpack in under 2 hours (claim - approval - shipped), amazing!