WANDRDReviews of wandrd.com

I had an OG PRVKE bag from 2017, and when it finally kicked the bucket a solid 8 years later after traveling the world with me through countless weather conditions, I decided to test out that Lifetime Warranty. Thankfully, WANDRD means what they say. In a panic knowing that the weekend was coming soon and I had back to back weddings this month, I filled out the warranty claim PRAYING it would be seen before the next week in the hopes it would arrive as soon as possible. Marc answered my prayers and promptly sent me a code to replace my bag in its entirety! I’m waiting for it to come in now but I can’t wait to go on more adventures with my favorite brand of camera bag that truly is as rugged and tough as they say. I 🖤 U WANDRD. There will never be another for me.

I absolutely love my WANDRD bag – it’s incredibly comfortable, practical, and stylish. What impressed me even more was their amazing customer service: fast, kind, and truly supportive. It’s rare to see a company that genuinely stands behind its products like this. Highly recommended! I had an issue with my WANDRD bag and reached out to support. They honored their lifetime warranty, responded promptly, and resolved the problem without any hassle. That experience convinced me the lifetime warranty is real and dependable.

Best customer service!

Everything about WANDRD is outstanding; the gear, the customer service. It's so nice in this day and age to have a question about a product and actually, not only get a human, but someone who knows what he's talking about. I recently upgraded my PRVKE 31L to a V4 only due to one bothersome piece, that I could have taken the shears too, but why mess up a lovely pack when the update has already fixed the worrisome part. My misery wasn't actually a gear problem but an upgrade in camera lens. I'm a wildlife photographer and my needs are pretty specific, from getting all my Nikon gear safely into a backpack, water-resistant, light, couple hiding places for money and passport, and safe when being in the overhead compartment on planes/cargo hold on puddle jumpers. This backpack meets it all. It's been knocked about, sprayed on zodiac rides, pushed around on commercial flights, and lovingly carried from the Antarctic to the Arctic, and places in between. Never has a zipper hesitate to open or close, a strap not stayed in place. It's superb and the folks behind WANDRD are ready to take your call when you have a question.

I ordered the PRVKE EDC because the product listing stated the laptop sleeve was 42 cm deep — in reality, it's closer to 36 cm. My 16" MacBook doesn't fit at all. That’s false advertising. I paid €10 for shipping to receive the bag, and now it seems I'm expected to cover the return as well — despite the error being completely WANDRD’s fault. I submitted a return/exchange request through their website (no response), followed up via Instagram (told to email support), and then emailed them directly. Days later, I’ve still had no reply. I’ve made it clear that I need a UPS return label because I can't generate one myself — but they’ve left me hanging. As it stands, I’ve paid for a product that doesn’t match its description, can’t use it, can’t return it, and WANDRD is completely ignoring me. This is the kind of service I’d expect from a budget eBay seller — not a “premium” brand. Shockingly poor support and zero accountability. Avoid. UPDATE** I had a frustrating experience initially, the product I received (the PRVKE EDC) didn’t match the advertised specs, and I couldn’t get in touch with customer support despite several attempts via their website, email, and social channels. It felt like I was being ignored, and I was left unable to return the bag, which was really disappointing. However, after posting this review, WANDRD looked into the issue, they responded promptly and issued a full refund, no questions asked. While the situation was stressful at the time, I really appreciate that they took ownership, followed up publicly, and resolved things fairly. Mistakes happen, but how a company handles them matters, and in the end, WANDRD did the right thing. Thanks again to the team for sorting it out.

Havde købt nogle ekstra bryst stropper til min taske, da jeg har tabt den. Jeg bestilte, skrev adressen korrekt (havde dobbelttjekket efterfølgende) og på en eller anden måde er mit hus- og dørnummer blevet fjernet. Så pakken blev sendt retur og trods kontakt til firmaet, kunne de ikke sende den igen. Jeg har kontaktet dem og kan ikke få svar på, hvor i processen det er gået galt, eller om jeg kan bestille igen, uden det samme sker. Dårlig kundeservice. Update: that is simply not true. I sent you the screenshots of the mail you sent me, confirming that my order was on its way, with the correct adress. I assume you have guessed my adress correct in two different mails then...

Very impressive bag and even more impressive customer service. A zip broke on a PRVKE after four years of heavy use and I emailed customer service, who responded immediately with a code for a replacement bag. 10/10

Der Rucksack macht insgesamt einen soliden Eindruck, aber er entspricht nicht ganz meinen Erwartungen. Die Funktionalität ist zwar durchdacht, allerdings hätte ich mir an einigen Stellen etwas mehr praktische Alltagstauglichkeit gewünscht. Auch bei der Größe hatte ich zunächst das Gefühl, dass mehr Stauraum vorhanden wäre – für meine Bedürfnisse ist es etwas knapp. Vom Design her ist er zwar modern, trifft aber nicht ganz meinen persönlichen Geschmack. Für bestimmte Einsatzzwecke mag der Rucksack sicher gut passen, für mich war er aber nicht die optimale Wahl.