Rachel C.
I contacted customer service to let…
I contacted customer service to let them know my dog had passed away. They said the product already shipped. It was unopened and I paid to return it and your company charged me a restocking fee. I was charged over $77 when a return would’ve been handled for free through Amazon. Now I’m asked to write a review. Sometimes a company needs to actually use humans and not let their automated systems run their business. To top it off my browser keeps sending me targeted ads. It has been a very sad experience.
Response from WalkinpetsMar 15, 2024
Hello Rachel, we're deeply sorry to hear about the loss of your beloved dog and understand this must be an incredibly difficult time for you. Please know that your feedback is important to us, and we're here to support you. While our policies are in place to manage returns efficiently, we recognize that situations like yours require special attention and care. For assistance with your return or any other concerns, please reach out to our customer service team. We're committed to improving our processes and ensuring a compassionate experience for all our customers. Our hearts go out to you during this sorrowful time.