WalkinpetsReviews of walkinpets.com

Response from WalkinpetsApr 2, 2024

Thank you so much Brian for sharing your heartwarming experience with us! We're thrilled to hear that the assembly was straightforward and the instructions clear, making it a smooth start for you and your beloved pup. It's truly inspiring to hear about her joy and newfound strength on each walk, gaining independence with her wheelchair. Stories like yours motivate us to continue our work, ensuring pets can live their best lives. Your feedback is greatly appreciated, and we're here for any further support you and your pup might need. Happy walking!

Response from WalkinpetsMar 26, 2024

Thank you Rose so much for your kind words about our sales rep and the ease of ordering. We're thrilled to hear that part of your experience was positive. However, we're truly sorry to hear about the difficulties you've encountered with assembling and adjusting the product for your precious Shih Tzu. Your pet's care and comfort are incredibly important to us, and we want to ensure everything we provide supports their health and happiness. We'd like to reach out to you directly to offer further assistance and make things right. Please expect an email from us soon. In the meantime, if there's anything specific you need or any concerns you'd like to address, don't hesitate to contact our customer service team. Ensuring your pet's safety and your satisfaction is our top priority. Thank you for bringing this to our attention, and we look forward to making this right for you and your furry family member.

Response from WalkinpetsMar 26, 2024

Hello Patti, we're deeply sorry for the loss of your dog and the distress caused by the delayed delivery. Please accept our heartfelt condolences during this tough time. We will be reaching out to arrange the return. Additionally, we will investigate what caused the delay in delivery to prevent such situations in the future. In this difficult time, if there's anything more we can do to support you, please do not hesitate to let us know.

Response from WalkinpetsMar 27, 2024

Thank you for your fantastic review! We're thrilled you appreciate the quality, attention to detail, and customization options of our products. It's great to hear our videos were helpful and that everything arrived quickly and securely. We are happy to have you part of the Walkin' Pets family—we're here to ensure the best fit for your pet's needs. If you need any more assistance, just let us know!

Response from WalkinpetsMar 27, 2024

Hello Michael and thank you for sharing your positive experience. We're pleased to hear the size chart was accurate and that your dog is happy with the belly support. It's great to know you received everything quickly. We appreciate your trust in us and are here if you need further assistance.

Response from WalkinpetsMar 27, 2024

We're so pleased to hear Scoot loves his new wheelchair and that it arrived quickly! Thank you for your kind words and for choosing us to support Scoot's journey. If there's anything more we can do for you and Scoot, just let us know!

Response from WalkinpetsMar 27, 2024

Thank you for your fantastic review! We're thrilled you're happy with our service and products. Your support means the world to us.

Response from WalkinpetsMar 27, 2024

Thank you for your kind words! We're delighted to hear you enjoyed our easy ordering and fast service. At Walkin' Pets, your satisfaction is our top priority. If you need anything or have questions, we're just an email away. Looking forward to serving you again!