WalkinpetsReviews of walkinpets.com

I had high hopes for this product & ordered right away as my senior chocolate lab was really struggling with his hind legs. The hip brace arrived & i fastened it on my dog once & he managed to escape within minutes. He slipped both legs out of the brace somehow with all straps still fastened. Within the week, my dogs front legs also began to give out & he ended up passing away shortly after. I requested a refund & the representative ensured it would be no problem as long as we cleaned the product before sending it back. My mom lint rolled the brace thoroughly and sent it back only for me to receive an email that it was denied due to the poor condition of the brace. They also asked if I would like the brace back or if I would like them to dispose of it for me. As this brace was definitely not cheap, I wanted a full refund. I asked for the brace back so I could make another attempt to clean my deceased dog’s hair off of it for their convenience. They sent it back with no condolences, but photos of my late pup’s hair on the brace. In addition, I would like to elaborate that the return was denied because the company “estimated the item would take 20 minutes or more to clean due to the amount of hair. This would have resulted in a 20% or more restocking fee applied and it would have been a very large deduction to your refund”. So instead of a partial refund, I received no refund & a brace that I cannot use since I no longer have a pet. For a company that claims to have a heart for pets, you would think the company wouldn’t mind a couple extra minutes of lint rolling for a customer who just lost their pet. Overall, I was disappointed with both the product and the customer service.

This company stands behind their products. We already own a wheelchair purchased in 2017 but have another dog who needs the assistance five years later. They emailed to make sure the replacement parts I ordered would fit, so I called the number and everyone was very kind and helpful. We've used this (sadly) for two dogs now. The wheelchair is designed really well and is very adjustable and tough. These are the best and your dog deserves this.

Once we figured out how to adjust the rear harness, we love it! I do feel the sizing is off just a hair (if the dog falls borderline between sizes, size DOWN). The harness could use better instructions. My pup I'd very happy with her new set of wheels though!

We were on the verge of euthanasia when a different Vet suggested wheels. Our Lab, Annie, can now enjoy walks again with her Corgi buddy. At first I was stressed and unsure about the fit. The helpful, compassionate phone support got us on our way. Highly recommend Walkin' Wheels' product and especially their support team!

Works very well. Great build quality!

Walkin' Wheel's Full Support/4 Wheel Large is an awesome piece of equipment with only a few flaws. TLRD: Pretty happy with our purchase, we only experienced a few small flaws with the assembly, and we would recommend this item to other people. I would definitely recommend you consider how to get your animal into the wheelchair before buying. After our large Pitbull Shadow pushed open a door and ran out into the road where was run over by a car, we were on the fence about what to do. Surprisingly Shadow didn't have any broken bones, but his spine was pulled out of alignment just past his ribcage, and severely damaged his spinal cord. He lost control over his rear legs, but is not fully paralyzed in his hind area. Our veterinarian suggested we look into getting a cart for him, since after two days his appetite returned, and he seemed to have a good temperament other than being in a lot of pain from the accident. After a few weeks of letting him heal, we started looking for carts and came across Walkin' Pets. After speaking with our veterinarian and a few family discussions we decided to buy a 4 wheel set for Shadow to get him back on his feet. We paid for 1-5 day shipping and got the wheelchair within 3 days of the order being processed. On unboxing, we got everything that we paid for. While assembling the piece, there was one small threaded insert that had been pushed out of its position on the wheelchair base that prevented the front wheel support from fitting into the base. I threaded a provided screw into the threaded insert, and was able to pull it back into place, and then the front wheel support was able to slide into position. Something you need to consider if you want to purchase a cart is how hard will it be to get your dog into the cart. It is difficult to get our 90 pound Pitbull into the 4 wheel chair. I can deadlift over 250 pounds, but I cannot put him in the full support setup without assistance. With even my 6 year old foster daughters help however, it becomes pretty easy. Guiding his legs into the proper supports is the biggest issue, because we don't want to put him down awkwardly and have him get hurt. He has significant trauma to his front left leg in the accident, and he is slowly able to put more and more weight on it every day. The cart is definitely helping him rehab his front leg, and we think that once he has full use of his front legs, it will be easier to put him in the cart. All in all, even though it is pretty expensive compared to other models, we think it is a great investment. Shadow seems very happy to get in the cart and start moving around again, and being able to move around is helping him heal. I imagine within a few months he wont even notice that he is in a cart at all.

AFTER SETTING UP THE WHEELCHAIR I HAVE TRIED TO SET UP THE FRONT HARNESS ON MY DACHSHUND, AND I STILL CONNOT GET IT TO FEEL COMFORTABLE FOR MY DOG. SHE REFUSES TO WALK WITH IT.

The socks are great, just taking our older dog a while to get used to them!