Theresa K.
Great products
Great products, fast shipping and great customer service.
Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing3,139 approved reviews, newest moderated first
Theresa K.
Great products, fast shipping and great customer service.
Margo B.
Very easy to order and it came very quickly. Great video on the website for help in putting it together and putting him in it. I would highly recommend your company to everyone! And he loves it!!
Rhonda H.
I love the product. The absolute best wheelchair for a pet. Customer service? Not so much. I called and the rep said I needed to talk to one of their specialists but none were available and one would call me back. Never got the call so I used their text box a couple of days later. Had problems with the site ordering the parts. It was over a week and no notice my order had been sent. Checked the site and it said cancelled, so I ordered again. Got the parts in the mail later that day. Checking my credit card I had been charged twice. I called and told the rep the situation and was told I'd have to pay a restocking fee plus as much as $30 to return the second shipment. Might as well just keep it. The parts were only $39.
Response from WalkinpetsNov 6, 2023
Thank you for addressing the issue you had experienced. We always aim to deliver a great experience at Walkin’ Pets, and we are devastated when we don’t meet the expectations of our valued customers. We will use the feedback to create a better experience for all pet parents that put their faith in our award-winning service and products. We will do better to ensure this doesn’t happen again.
Antonella S.
good. all ok
WILSON
I bought a replacement splint for my dog who has a problem with ligaments breaking down in a front paw. She wore out the last boot but without it she cannot walk very far. The boot holds together her ligaments and cushions the foot. She enjoys her walks and asks to go. She is 15 but still enjoys life thanks to your product.
Laura L.
Not what I expected on the order sending it back
Response from WalkinpetsNov 6, 2023
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
Eneko Gutierrez S.
Genial, algo caro pero lo bueno se paga....
Marianne
Had a good experience with this company. First splint did not fit correctly, and the process to exchange for the correct size was quick and easy. The product has been helpful for my dog.