VolkswagenReviews of vw.com

Brought a new vw golf r 2018 model,fantastic vehicle to drive and appreciate all the gauges.on second service ,replace water pump thermostat.all good drive for another 40.000 km and another water pump need to be replaced with the costs of $2100 .question I need a pump every 40.000 kms ?this vehicle been serviced buy vw (Australia) and off course was out off warranty (3years) than also a quote $700 for a new battery…really vw don’t come to help or interested. I like and I want people to know this is a problem with vw .ashamed a nice car as is it needs 2 water pumps.I’m less than 5 years.

Terrible corrosion on sills and wings had independent inspection agreed with me barnetts vw manager agreed was corrosion after pics sent to vw custiner service declined 5 months fighting with them getting nowere would never recommed a vw to anyone

Our band new VW Tiguan have issues with lane assist , this has been discussed with VW dealership and UK customer service for few months now and vehicle been under investigation for few times , the last update is Steering wheel is faulty but they do not have it and as there are many customers have the same issue it is on back log and there is no ETA and may take months to get it according to VW UK. This is an absolute nightmare.

SERIOUSLY BAD SERVICE FROM VW CUSTOMER SERVICES & VERTU VW HEREFORD I have a brand VW Transporter Kombi with a problem where rain water is getting in through the sliding doors so I cannot use the rear seats, I complained about this fault to Vertu Motors Hereford on my second day of ownership, so they collected the vehicle and could not find or replicate the problem using VW's method of finding the fault so unfortunately i cannot have a refund or the problem fixed. I have not driven the van in 4 months that I have had it since buying it brand new. So my 50k van sits outside and cannot be driven.

Another disappointment from VW Marshalls St Albans Dealer, after agreeing with Charlotte over 4 weeks ago to get our automatic vehicle booked for diagnostics and requested for an automatic car loan car due to health reasons. I was forced to take a manual car 😡. If you knew you could not provide an automatic car as agreed why book our car in the first place ??? The gentleman booking in our vehicle told me they only had 8 loan cars and all manual. This is unacceptable. I will not be coming back again. Please avoid if you can.

Words fail me when it comes to describe my experience with VW. My car (Tiguan 2018) is subject to a recall due to issues with the sunroof which means it is letting vast amounts of water in. When taken to Alan Day Hampstead, was advised that it wasn't a problem caused by the recall issue (blocked pipe) but another issue (also caused by a blocked pipe...) They want over a £1000 to repair and dry the car. It's at this point, my nightmare with Customer Services started. As the issue is effectively caused by the same part as the recall, I believe they should be liable for the cost. They were very sympathetic and said they would investigate. And then nothing. Despite repeated chasing via email, telephone, twitter and live chat for 2 weeks we are no further forward. In the meantime I am without a car which is sat doing nothing at Alan Day. To add insult to injury, Alan Day are now threatening to impose storage charges unless we can find a way forward. You couldn't make it up. I am close to tears as I write this and if anybody in VW is reading this, please please please get in touch.

Worse experinces ever. CUSTOMER SERVICE FOR VW CANADA SUCKS AND IS THE WORSE. NO ONE RESPONDS TO YOU. I have been stuck dealing with them for yes 3 years with nothing but headches they say they fix one hting and then week goes by and its broken again. I had under warrante my turbo go, they fixed it and week later not even a week the turbo went again. then they took around 2 years to get the second turbo with telling me that it woudl be there soon and no communication only lies. Tehn i wanted to return the car because sitting htere fore two years woudl only create problems and sure enoungh they woudl't take it . i did not take a loaner car for the time they had it , as i didn't want them to say that they gave me something while i was waiting. customer service team sucks from VW that is a joke as well. I will never buy antoher VW again. what a joke the dealership is also bad then when they gave me my car back the seal *(' of course I as i said sitting for 2 years ) went ont he cooling system. I had to pay for htat. They fized it" only two weeks later i have a damaged radiator with a leak in it that they say just happened . now another bill for that , this is a joke every mechanic said there is no way that woud lhavppen by itself. oh and the rad fan is cracked with no physical damage anywhere on the vehicle, remember this is a innner rad and fan. nothing can get in except the mechanic that worked on it. what a joke.

I recently had the dealings with VW Peterborough when my car required an MOT. It sadly failed due to one of the LED headlights motor failing and not setting the light beam at the required level. Initially the VW service advisor said i would have to pay for everything and it is definitely not covered under warranty. Chris however is a standout guy! He seen what was going on and intervened. He realised a LED headlight should not just fail after 20,000 miles and went above and beyond to get the correct outcome for the customer. He was able to get the issue resolved quickly and ensured the car was fixed under warranty and saved the customer from a unforeseen major bill. When speaking with Chris he was very polite and knowledgeable guy. He made sure any concerns were addressed and was the complete professional. There needs to be more people like Chris in this world. Please give him a pay rise! As if it was not for him this would be a very different outcome and a lot more custom would have been lost from VW