VolkswagenReviews of vw.com

Contacted VW as a documented fault, lane keep assist system failed and a permanent yellow light now on my dashboard. This is just over my 3 year warranty. I wrote to them escalating this. They then issued their final position saying I had to pay for diagnostics of this known fault with no guarantee I wouldn't need to pay for the repair. I have bought VWs for years. This Golf will be my last. So disappointed as I always have found them reliable.

This car literally doesn't work, battery and software, even after 4 visits to the dealer with proof that my family was in danger locked in the car and with evidence from specialists, they can't do anything because they can't find the problem and many customers are unhappy. Customer service is horrible and they denied road service on this lease, without asking about the problem, should they call my insurance... please, I don't know what to do, I don't use the car for the safety of my family.

Great car, I absolutely love it to bits

I purchased a brand-new Volkswagen Polo 1.0 TSI 95 DSG LIFE (2024 model) from the authorized dealer Doğuş Oto Esenyurt in February 2025. Since delivery, my vehicle has had multiple serious issues that remain unresolved despite several service visits. Main problems include: • Noticeable jerks and shocks when shifting gears. • Engine check light comes on regularly. • Airbag warning appeared, but the service cleared it as “temporary” without proper technical inspection. • Unusually loud noises when turning on the air conditioning. • Brake pads continue to make noise, but the service claims it is “normal.” • Visible sealing (çekomastik) defect on the driver’s door. • A processing defect in the interior of the left driver’s door, which is unacceptable for a brand-new vehicle. Additionally, when I raised these issues with a representative from Volkswagen Turkey , I experienced dismissive and arrogant behavior. She minimized my complaints, indicated that only Volkswagen would decide on repairs or vehicle replacement, and treated my request for goodwill gestures (free service, floor mats) in a condescending manner. Her attitude felt like a power demonstration rather than proper customer support. I purchased this car with my own savings to give my wife, who recently recovered from breast cancer, a joyful and hopeful experience. It is extremely disappointing to face these problems from the start. I hope this review helps others understand the challenges I faced, and I urge Volkswagen to improve both vehicle quality and customer service in Turkey. Şubat 2025’te Doğuş Oto Esenyurt yetkili satıcısından sıfır Volkswagen Polo 1.0 TSI 95 DSG LIFE (2024 model) satın aldım. Teslimatından itibaren aracımda birden fazla ciddi sorun ortaya çıktı ve yetkili servise birçok kez başvurmama rağmen bu sorunlar giderilemedi. Başlıca sorunlar şunlardır: • Vites değiştirirken belirgin sarsıntılar ve darbeler. • Motor arıza ışığının düzenli olarak yanması. • Airbag uyarısı görünmesi, ancak servis tarafından sadece “geçici” olarak değerlendirilip teknik inceleme yapılmadan silinmesi. • Klima açıldığında olağanüstü yüksek sesler. • Fren balatalarından hâlâ ses gelmesi, ancak servis tarafından “normal” olduğu belirtilmesi. • Sürücü kapısında görünen çekomastik (sızdırmazlık) hatası. • Sıfır bir araçta kabul edilemez olan, sol sürücü kapısının iç kısmında işçilik hatası. Buna ek olarak, bu sorunları Volkswagen Türkiye’den bir temsilci ile görüştüğümde, küçümseyici ve egolu bir tavırla karşılaştım. Şikâyetlerim küçümsendi, aracın değişimi veya onarımı konusunda kararın yalnızca Volkswagen’e ait olduğu belirtildi ve talep ettiğim ücretsiz bakım ve paspas gibi jestler “duruma göre” değerlendirilmek istendi. Bu tavır, müşteri desteği yerine bir güç gösterisi gibi geldi. Aracı kendi birikimlerimle satın aldım ve bu aracı, kısa süre önce meme kanseriyle mücadeleyi kazanan eşime sevgi ve umut vermek için aldım. Başından itibaren bu tür sorunlarla karşılaşmak son derece hayal kırıklığı yarattı. Bu incelemenin, diğer kişilerin yaşadığım zorlukları anlamasına yardımcı olacağını umuyorum ve Volkswagen’i Türkiye’de araç kalitesi ve müşteri hizmetlerini geliştirmeye teşvik ediyorum.

Arrogant, totally non customer friendly, money grabbing.

My god VW uk HQ , Customer services in Milton Keynes uk , OMG just horrendous! It’s probably futile writing this after seeing all the other complaints ; as they really do not care a jot .They play phone tag , computer generated emails , Never call back when they say they will VW uk you ought to be ashamed of yourselves ! Avoid plug in Tiguan's 2025 Software issues that they certainly do not fix speedily or haven’t a clue how to fix . Major issues that’s kept very hush hush . Volkswagen uk you’re an absolute disgrace !! you treat your paying customers like absolute muppets , you don’t care one iota!!!😡😡😡😡😡

RE: VW MARSHALL, Barnstaple Shocking, liars who have no accountability for their failures. The manager Ross, Has outright LIED by saying I refused to return a loan vehicle and demanded it be collected. (A moronic statement when you realise that I would need to drive the loan vehicle back in order to collect my car!) This accusation is an entire FABRICATION. This is in response to an official complaint I made due to the shocking service as a way to exonerate themselves of any responsibility. Make sure you always get a photo to show you have returned any loan vehicle in case they try to use this on you. I have had nothing but issues here.

My I.D 4, was only 3 months old when it suddenly stopped working, this was due to battery issues. However these things happen and its how VW have dealt with the issue not the car itself that is dissapointing. Repeatedly they have failed to give updates, asking us to chase them and to liase between VW and the dealership, including being asked to negotiate with the dealership so that they pay the insurance for a courtesy car not VW Corporate. Also being told that they couldn't give me all the details due to privacy!! ITS MY CAR. The customer service team refused to let me speak, when I said politely can I please make my point, after letting them speak they said "No because your view is pointless". AVOID AT ALL COSTS.