Vivi Electric BikeReviews of viviebike.com

Response from Vivi Electric BikeFeb 7, 2025

Dear Valued Customer: We sincerely apologize for the unsatisfactory after-sales experience you've encountered. We have forwarded your situation to the VIVI customer service department. Based on the information you provided, they have contacted our technical team to perform a diagnostic assessment on your bicycle. As soon as the diagnosis is complete, they will promptly respond to you via email ([email protected]) with a corresponding solution. Please be assured that we take your feedback seriously and are committed to resolving the issues you've faced. We appreciate your patience and understanding!

Response from Vivi Electric BikeFeb 8, 2025

Dear Customer: Hello. We are sorry that the controller you purchased does not come with a manual. If you are not sure whether the controller has been reset to the correct settings, please contact our after-sales customer service as soon as possible via email ([email protected]) to inform the customer service of the problem you are experiencing and provide relevant pictures or videos. They will contact a professional to check your bicycle and assist you in completing the correct settings. Thank you!

Response from Vivi Electric BikeFeb 8, 2025

Dear customer: Hello. Thank you very much for your recognition of VIVI electric bicycles. If you encounter any problems while using the bicycle, please do not hesitate to contact our after-sales customer service in time via email ([email protected]). They will assist you in solving the problems you encounter. Thank you!

Response from Vivi Electric BikeJan 14, 2025

Dear customer: We are deeply sorry for the unsatisfactory shopping experience you've encountered. We take your concerns seriously and want to address them promptly. Regarding the issue you've reported, we have arranged for our after-sales customer service team to contact you via email ([email protected]). They will contact professionals to perform technical diagnosis on your bicycle and provide you with replacement support for the corresponding parts. Thank you!

Response from Vivi Electric BikeJan 13, 2025

Dear customer: Hello. Thank you very much for your feedback! We're glad to hear that you are satisfied with our products and service. If you need any further assistance, please don't hesitate to reach out.

Response from Vivi Electric BikeJan 3, 2025

Dear customer: We sincerely apologize for the unsatisfactory shopping experience you've encountered. We take your concerns seriously and want to address them promptly. Regarding the issue you've reported, we have arranged for our after-sales customer service team to contact you via email. Please check your inbox at your earliest convenience for further details. We propose the following solution: We will send you a new inner tube free of charge. Once you receive it, please take your bike to a nearby bicycle repair shop for installation. We will cover all repair costs associated with this issue. Thank you for your patience and understanding. We appreciate the opportunity to resolve this matter and ensure your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you!

Response from Vivi Electric BikeDec 23, 2024

Dear customer: We sincerely apologize for the delay in your order. We understand your frustration, especially given that this was meant to be a Christmas gift for your son. Our customer service team will be contacting you within the next 24 hours with a detailed update on your order status and to discuss how we can make this right for you. We appreciate your patience and understand the importance of this gift. We will try our best to resolve this issue as quickly as possible and ensure you receive your order in time. Thank you!

Response from Vivi Electric BikeDec 17, 2024

Dear customer: Hello. We are deeply sorry for the bad after-sales experience you have had. We have arranged for after-sales customer service to contact you. They will arrange a return and refund for you as soon as possible after verifying the situation. Thank you!