VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Vivi Electric Bike (viviebike.com) has 243 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
viviebike.com
Website
viviebike.com
Category
Bicycles
Location
Chino, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 59% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Took three months for me to get a battery base mount for my e-bike. Kept saying out of stock
Response from Vivi Electric BikeAug 6, 2026
Dear customer,
We sincerely apologize for the three-month delay in receiving your battery base mount. We understand how frustrating the wait must have been.
Please be assured that we are actively looking into alternative solutions to improve our supply chain and prevent this from happening again. Thank you for your patience.
SE
Steven E.
Bike Instructions
The instructions for putting the bike together were very poor. Some items were not even covered at all. Others had pictures that were not helpful. After trial and error several times, I finally got the bike together. Then, when I went to fill up the tires with air, the rear tire would not hold air. So, I will now have to head to a bike shop and, hopefully, they can figure out how to fix the rear tire. I think I will eventually like the bike, but I have been frustrated with the process so far.
Response from Vivi Electric BikeNov 17, 2025
Dear Customer: Hello. We apologize for the unpleasant shopping experience. Currently, because mountain bikes and city commuter bikes use the same manual for multiple models, there may be some confusion, which may cause problems with your product assembly. We are currently optimizing the manual and hope to provide customers with a more comprehensive, clear, and easy-to-understand version in the future. If you have any assembly problems, you can refer to our product page and the assembly videos on YouTube for guidance. Regarding the tire leak issue, we are unsure whether it's due to damage to the e-bike or simply insufficient air. Under normal circumstances, our electric bicycles are not fully inflated when shipped to avoid malfunctions. Please check your tires. If any damage is found, please contact our after-sales customer service at [email protected] to apply for a free replacement. If your bike has already been repaired at a bicycle shop, please request a repair invoice from the shop and contact our after-sales customer service to apply for after-sales repair compensation.
EH
Exalar H.
it wasn't the exact seat I've ordered.
it wasn't the exact seat I've ordered.
Response from Vivi Electric BikeOct 30, 2025
Dear Customer: Hello. Due to differences in seatpost dimensions between our new and old bicycle saddle models, there may be slight variations. This could result in you ordering the wrong item or receiving the wrong shipment. Please contact our after-sales customer service at [email protected], sending a picture of your bicycle model and the vehicle label information from your frame. Our customer service will then match the correct saddle and send it to you free of charge.
JO
joão Marques valeriano da S.
Afiliate
I am an affiliate and I need urgent support contact from you, my commissions are having problems
Response from Vivi Electric BikeOct 24, 2025
Dear Partner: Thank you for bringing this to our attention. For affiliate commission issues, please email [email protected] with your affiliate ID. Our team will respond within 24 hours. Thank you!
MJ
Marianne Joy T.
Received fast
Received fast. Missing the front fender and brace. 2 scratched in the paint. Front brakes need adjusted. Very hard to fold and especially to unfold because the latch sticks and is hard to get in position. I bought 2 weeks ago and still have not received the missing parts. Vivi makes it difficult because they want pictures and seem to doubt what I tell them. I bought a Cybervelo e bike at the same time. It is very nice, no issues, easy to fold and unfold and much better quality, although it did cost $200 more than the Vivi.
Response from Vivi Electric BikeSep 12, 2025
Dear Customer, Hello. Thank you for your review. We apologize that due to shipping issues, the e-bike you received may have missing components and scratches. We sincerely apologize for this. You can contact our customer service email to request component replacement and compensation for scratch repair costs. Our bicycles are factory-set with tight brakes and folding mechanism to ensure a safe first ride. Loose brakes and folding quick releases can easily cause frame bending, collisions, and falls when riding at high speeds. Regarding our customer service's request for photos, this isn't due to any suspicion on our part. Rather, our customer service team, without sufficient order information, cannot determine the model of your bicycle or the cause of the damaged, missing, or faulty components. Therefore, we require information and screenshots so that our customer service staff can assess your order and the problem and provide you with the best possible solution. If necessary, we can provide feedback to our technical engineers through the fault information to provide necessary technical support. Thank you again for your feedback and support. We will be happy to serve you wholeheartedly. Thank you!
MS
Molly S.
I ordered more keys to lock battery in place b/c I misplaced the ones that came with it.
Hi, I bought an electric bike from Walmart over a year ago. Had a friend assemble it for me. Turned out it's way too heavy for me, so have been trying to sell it. It's supposed to be foldable, but the booklet doesn't tell how to fold it. I had 2 friends try to help me fold it, to no avail. So, I feel this not a good purchase for me. I hope I'll be able to sell it. And I think it should come with much better information. Thank you
Response from Vivi Electric BikeApr 11, 2025
Dear customer: Hello. We are deeply sorry for the bad shopping experience you have. If you cannot fold your bicycle, please contact our after-sales customer service as soon as possible via email ([email protected]) and tell the customer service about the problem you encountered. They will solve it for you as soon as possible. Thank you!
JK
Jason K.
Inferior New Tires
Purchased brand new and within riding only 11 miles BOTH tires went flat! Very dissatisfied considering I was following my son over those same paved roads on a different bike (from a different manufacturer) and my fat tires were just fine! Your customer service was nowhere to be found, particularly since there is no customer service phone number. The bike looks and rides great other than that.
Response from Vivi Electric BikeDec 5, 2024
Dear customer, Hello. We are deeply sorry for the bad shopping experience you have. If your bicycle tire bursts, please contact our after-sales customer service ([email protected]) as soon as possible by email. Provide your order number and pictures of the ruptured tire to the customer service. They will contact professionals to perform a technical diagnosis for your bike and send you the new tires. In addition, we recommend that you keep the tire pressure between 30-60psi before riding, and check whether the tire is intact.
GE
gary E.
i have needed a new motor for some time…
i have needed a new motor for some time now and you never have what i needed at least no where i can find and definitly not at chino location
Response from Vivi Electric BikeAug 7, 2024
Dear Customer: Hello. If you need to buy a new motor, please contact our after-sales customer service (email: [email protected]), tell the customer service your vehicle model and provide your original motor label image information. They will send you the corresponding purchase link, thank you.
