Vivi Electric BikeReviews of viviebike.com

Response from Vivi Electric BikeMay 16, 2025

Dear Customer: Hello. Thank you so much for your review! We're glad the photos helped you make the right choice. Your satisfaction means a lot to us, and we're here to assist you anytime!

Response from Vivi Electric BikeMay 16, 2025

Dear Customer: We apologize for your unpleasant shopping experience. After verifying your order information, we confirm that we did not send you the wrong battery; rather, you ordered a battery that is not compatible with your e-bike. If you need to return the incorrect battery, you will need to cover the return shipping cost (as stated in the product details). Additionally, please carefully verify the compatibility when purchasing batteries for your e-bike. If you are unsure about battery compatibility, please contact our customer service via email ([email protected]) for consultation. Thank you for your understanding!

Response from Vivi Electric BikeMay 16, 2025

Dear Customer: Hello. Thank you for your wonderful feedback! We're thrilled to hear about your fast delivery experience and that the assembly was smooth. The power is indeed impressive - it's one of our customers' favorite features! That's fantastic that you're considering getting one for your wife too. Feel free to reach out via email ([email protected]) if you need any help with her order. Happy riding!

Response from Vivi Electric BikeApr 11, 2025

Dear customer: Hello. We are deeply sorry for the bad shopping experience you have. If you cannot fold your bicycle, please contact our after-sales customer service as soon as possible via email ([email protected]) and tell the customer service about the problem you encountered. They will solve it for you as soon as possible. Thank you!

Response from Vivi Electric BikeApr 11, 2025

Dear Customer: Hello. Thank you for your honest feedback! We apologize for the extended delivery time and truly appreciate your patience. We're glad the part met your expectations and that our customer service team was able to help. We're continuously working to improve our shipping times to serve you better. Thank you for choosing us!

Response from Vivi Electric BikeApr 11, 2025

Dear Customer: Hello. Thank you for your feedback! We're glad to hear about the fast shipping and easy assembly. We apologize for the missing tool kit - this shouldn't have happened. Please contact our customer service team via email ([email protected]) and we'll send you a complete tool kit right away. Thank you!