VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Vivi Electric Bike (viviebike.com) has 243 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
viviebike.com
Website
viviebike.com
Category
Bicycles
Location
Chino, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 59% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My battery hasn't been changing for months I have been calling but they just keep on giving me the runaround⁷
Response from Vivi Electric BikeApr 2, 2025
Dear customer: Hello. We are deeply sorry for the bad shopping and after-sales experience you have. If you need to replace the battery, please contact our customer service via email ([email protected]) and inform the customer service of your order number and your request. They will provide you with corresponding support after verifying the situation. Thank you!
RY
Rachel Y.
The bike was ordered in december and…
The bike was ordered in december and came with a bent rim. I have been trying to get a replacement wheel and rim, but am told the replacement is coming and it never came. Customer service is horrible. I would not by a Vivi bike, Look elsewhere for ebike.
Response from Vivi Electric BikeMar 12, 2025
Dear Customer: Hello. We sincerely apologize for the unsatisfactory shopping and after-sales experience. According to feedback from our customer service department, we have registered a request to send you a replacement wheel and rim. However, these items are currently out of stock. We are working to restock them as quickly as possible and will send you the new wheel and rim as soon as they are available. Thank you for your understanding and patience!
DG
Donnie G.
Battery charger
On your end your staff were very helpful and were very friendly, by battery is defective and am going to need another one and I will be getting back to you
Response from Vivi Electric BikeMar 12, 2025
Dear Customer: Thank you for your kind words about our staff. We apologize for the issue with your battery. Please reach out to us, and we will assist you in getting a replacement as soon as possible. Thank you!
JA
Joshua A.
I purchased a replacement rim for my…
I purchased a replacement rim for my ebike that was under warranty. I was still forced to pay full price even though it wasn't a year from date of purchase. Thanks for over charging me.
Response from Vivi Electric BikeMar 11, 2025
Dear Customer: Hello. We sincerely apologize for the unpleasant shopping experience. According to feedback from the customer service department, they asked you for your electric bike order number, but you did not provide it. Without the order number, we cannot verify the order information and thus cannot offer you warranty services, only free technical support. We hope you understand.
If your electric bike is still under warranty, please contact our after-sales customer service via email ([email protected]) as soon as possible, and provide them with your order number. After verifying the order information, they will provide the necessary parts replacement service. Thank you!
AP
Anonymous P.
Difficult to deal with
Difficult to deal with, one email a day trying to resolve issue, was not resolved to my liking, have warned people against this company, why should I have to pay 80-150 to ship a bike back that I wanted to exchange for a different model, that I would also be paying more for. I would rather try to sell the one I have and buy from a different company that has descent customer service. Have already warned friends and family to spend a little more and buy anything but ViVi trash.
Response from Vivi Electric BikeMar 10, 2025
Dear Customer: Hello. We sincerely apologize for any inconvenience caused during your shopping experience. According to our return policy, if you wish to return an item, please ensure that the original packaging and all tags within are intact, and that the bicycle is unused, unworn, and in a resalable condition. Additionally, for returns not due to quality issues, we do not cover the shipping costs.
Since the bicycle you purchased has been opened and used, and there are no quality issues, you will need to bear the shipping costs if you wish to return it. If you decide to keep the bicycle, we can offer you a discount of up to $100 on the purchase of another model. You can inquire about the specific discount code by contacting our customer service via email at [email protected]. Thank you!
JR
Jim R.
I really love the bike ..
I really love the bike ... and have absolutely no complaints. It performs as well or better than e-bikes that are considerably more expensive and I have ridden it quite a lot already. I've shown it to several friends ... and wouldn't be at all surprised if they bought from you as well!
Response from Vivi Electric BikeMar 5, 2025
Dear customer: Hello. Thank you very much for your love and recognition of VIVI electric bikes. We are committed to providing high-quality electric bikes for every customer. If you encounter any problems during future use, please do not hesitate to contact our customer service immediately via email ([email protected]). We will do our best to solve any issues you may encounter. Finally, we wish you a pleasant life. Thank you!
BR
Barbara R.
We love the our new fat tire Vivi bike!!!
We love the. Ike and prompt responses to all of our emails! We would highly recommend Vivi!
Response from Vivi Electric BikeMar 11, 2025
Dear customer: Hello. Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying your bike and that our prompt responses have met your expectations. Your recommendation of Vivi means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
GA
getrude A.
Quick delivery
Quick delivery
Exactly what I saw on line is what I received
Response from Vivi Electric BikeFeb 11, 2025
Dear customer: Hello. Thank you very much for your recognition of our products and services. If you encounter any problems during the subsequent use, please do not hesitate to contact us via email ([email protected]). Thank you!
