RUTH Z.
I received the front tire fender…
I received the front tire fender quickly but the support bracket was missing. I notified customer service but haven’t heard back. I will follow up but since the bike was stolen, I’m not in any hurry.

VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Vivi Electric Bike (viviebike.com) has 243 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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RUTH Z.
I received the front tire fender quickly but the support bracket was missing. I notified customer service but haven’t heard back. I will follow up but since the bike was stolen, I’m not in any hurry.
Gregg G.
everything went well. parts came on time was what I ordered. The only reason not a five is it is plastic. The holder is not strong enough for the support of the battery. I will have to do something for support or it will happen again.
CFP
Love the bike. The price was right. My only problem is that it was harder to put together than I thought. I was lucky someone was around to help me.
Brenda W.
Nice bike and good price however the directions could be more clear.
Richard G.
It fit was a little different at the end of the plug
patrick P.
I love the bike. Easy to install and rides well. I have had it for 1 week now and the headlight does not work. It didn't work out of the box. I called twice and sent 2 emails and still no response. Very frustrating!
John D.
Very helpful on replacing parts
Response from Vivi Electric BikeFeb 9, 2026
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Dear C.
Lacking detailed assembly instructions on rear fender and rack. Front disk brake seems to drag a little bit.
Response from Vivi Electric BikeJan 9, 2026
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Since our instruction manual is a general manual and has not been revised for a specific model, it may have some shortcomings. We are constantly improving our user manual to help customers complete the assembly and ride smoothly as much as possible. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰