Richard H.
The model that I purchased was not well…
The model that I purchased was not well represented in the generic manual that came with the package. I was glad that I had over 30 years of technical experience to fall back on during the assembly of the bike. I like it now that it is assembled but you almost received it back with those instructions. Just a suggestion if you want to stay with the generic manual. Use addendum sheets that specific to the model of bike.
Response from Vivi Electric BikeDec 17, 2024
Dear customer: Hello. Thank you for taking the time to share your feedback. We sincerely appreciate your input and are grateful for your patience during the assembly process. We apologize that the generic manual didn't adequately represent the specific model you purchased. Your suggestion to include model-specific addendum sheets with the generic manual is excellent, and we thank you for this constructive feedback. We will certainly take this into consideration to improve our customer experience.