Vivi Electric BikeReviews of viviebike.com

Response from Vivi Electric BikeAug 6, 2026

Dear customer: We are truly sorry for the mix-up with your part and understand how urgent this is for you. Please contact our support team at [email protected] immediately. We will verify the part and, if it's incorrect, we will send a replacement or issue a refund right away to get you back on the road.

Response from Vivi Electric BikeAug 6, 2026

Dear customer, we are sorry to hear about the scratches caused during transit and truly appreciate your understanding. It’s great to know you’re enjoying the bike otherwise. If you need any assistance or notice any issues later on, please feel free to contact our support team at [email protected]. We're always here to help!

Response from Vivi Electric BikeDec 9, 2025

Dear Customer: Hello. Thank you for your comment. We understand you need to purchase a chain guard for the 2021-2022 model C26 electric bicycle. Due to the discontinuation of our partnership with the manufacturer of this model, we are no longer able to supply some of these products. We sincerely apologize for this. We sincerely apologize for this. Due to the need for product technology and quality upgrades, we have switched to a more reliable OEM manufacturer. If we have spare parts, we will wholeheartedly provide them to you. If you have any further needs, please feel free to contact our after-sales customer service! Thank you!

Response from Vivi Electric BikeDec 3, 2025

Update: Dear Customer: Hello. We will ship your Q2S Taillight free of charge. You will be notified of the order tracking status via email. Since this taillight needs to be shipped from China, the delivery time may be longer, and it is expected to arrive in 9-20 business days. We will notify you promptly after your package is shipped. Have a nice day! Thank you! -------- Dear Customer: Hello. Thank you for your feedback! The new MT20UL e-bike has replaced the cable-integrated taillight with a rear reflector. We apologize that the taillight function you requested is not available. To express our apologies, if you require it, we can send you a free Q2S Taillight with a fast-release USB charging port. We hope this helps. If you need this taillight, please update this comment and reply to me. Thank you! Sincerely, VIVI Team

Response from Vivi Electric BikeOct 29, 2025

Dear Customer: Thank you for your appreciation of our after-sales service. We are committed to continuing to provide you with help and support. If you encounter any problems related to electric bicycles, please feel free to contact our after-sales team. Have a pleasant ride! Enjoy more riding fun!🥰

Response from Vivi Electric BikeOct 11, 2025

Dear Customer: Hello, we are sorry for the poor shopping experience we have brought you. If the charger you purchased cannot charge, please contact our after-sales customer service through email ([email protected]) as soon as possible, and we will replace a new charger for you free of charge. Additionally, we would like to clarify that the chargers sold on our website are official VIVI electric bike chargers. Thank you for your understanding and support!