Vivi Electric BikeReviews of viviebike.com

My mom purchased the vivi fam-01 trike, manufactured 04-2026 new. It was somewhere in the neighborhood of $1200-$1500. Completely shut off 09-2026, contacted both their help number and email support. Help number got me “all warranty and tech support must go through email”. Okay, emailed them my problem and have still gotten zero support. Reply’s take well over a day or two to respond. When they did it was “were out of stock”, I asked for the part number multiple times for this particular trike. NOTHING, I again emailed back with what’s the part number so I can keep track when it comes back in stock, received “ Tthe controller is currently out of stock， and it will take some time to be available.” Again no part number, mind you this bike is less than six months old and completely worthless now. I was willing to purchase the parts to fix it out of my own pocket and not asking for a single warrantied part!! So now it’s 2-3 weeks of emails and it’s still just an anchor. Company’s warranty and customer service is shameful.

I bought a brand new ViVi Ebike in 2021 off of EBay. In 2025 there was a recall for the battery due to fire hazard. I was never informed of the recall by anyone from ViVi, or from the EBay seller. I found out by accident when I looked online about how to unlock the battery after a year of no use. Now I need to drive an hour away to a hazardous waste site that will accept the recalled Lithium battery for disposal, and get a receipt for proof, in order to get a replacement. ViVi screwed up by selling potentially dangerous batteries, and I pay for their mistake in time and gas money. Will never even consider buying a ViVi again.

Purchased a 1000 watt, 21 speed, 22 MPH , 330lb capacity. Received a 500 watt, 7 speed, 20mph, 286 lb capacity bike. 13 emails back and forth many are just repeats from Vivi. Last one was them telling me they were celebrating a Holiday. I believe it’s a classic case of bait and switch in which they’ll try to wear me down with endless emails and no option to return.

🚨 VIVI E-BIKES — MY EXPERIENCE & A WARNING TO OTHER BUYERS 🚨 I want to share my experience with VIVI because I purchased a VIVI F26FUL Electric Bike after researching e-bikes and, importantly, following an AI recommendation that specifically told me this was one of the best e-bikes for around $500. I bought the bike based on that recommendation. Here is where I feel the recommendation failed me: The research focused heavily on the motor, battery, range, fat tires, hills, and overall specifications, but it did NOT properly account for something that is just as important when spending $500+ on an e-bike: WHAT HAPPENS WHEN SOMETHING GOES WRONG? Customer service. Warranty support. Defective products. Actually getting a response. I've contacted VIVI regarding my situation. I have confirmation that my emails were received, yet I have not received the response or resolution I expected. That's unacceptable to me. A company can advertise a great motor, large battery, long range and an attractive price all day long. But when a customer has a problem, the real test is whether the company answers and actually helps resolve it. And this is where I believe VIVI deserves serious scrutiny. I also want to be completely transparent about my part in this: I relied on the recommendation I was given. When I later challenged the recommendation about VIVI's customer service, I initially received explanations about specifications and warranty policies. That wasn't the issue I was raising. My point was simple: 👉 Wheres the missing hardware in the picture and further more why did a better discount on the 2nd bike vs the first 🤔 Also compare to tictok some bikes are actually worth more the price and the customer service is better then vivi Definitely returning my products based off lack of communication and gross money 💰 profit

Sent wrong part twice

worst product and customer service. Don't buy anything from this company.

Riding bike as usual and came up to stop light and while waiting the bike broke in half. Yes in half. Luckily I was not in middle of riding. Contacted company and they didn’t care. Was told that it has been over 1 year and will not do anything.

Customer service is horrible to non existent. I own 2of there bikes. The display meter went bad on one. The bike will not work at all. The meter has been discontinued. I’m trying to deal with customer service to have them offer me a substitute meter but all they are saying is that it has been discontinued. What a shitty company.