Contemporary unisex accessories and men's cut-and-sew clothing.
Vitaly Design (vitalydesign.com) has 342 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Rashawn M.
I ordered a item and accidentally had it shipped to my old address and it was easy and quick for me to get in contact with them through email and they took care of the problem immediately ✅ thanks so much I can’t wait to get my item
valerie P.
Vitaly has consistently made timeless, unique, intricate, and well-made pieces that have served me well for almost 6 years! I made the mistake of buying an item full price 3 days before their 30% anniversary sale, and reached out hoping to get in-store cash of the difference. They responded to me the very next day and went the extra mile of giving me the difference in a direct refund! They have a flexible 7-day window where you can request a refund if you purchased an item full-price before a sale. What a great, customer forward policy! 5 stars all around!
au S.
Ho acquistato la collana perle e acciaio indossata da Hudson Williams, bellissima e realizzata benissimo. Arrivata in Italia perfettamente, sono felice del mio acquisto😉
london
I ordered a ring heavily marketed with photos of a dark stone and a dark color swatch selected at checkout. I received a clear stone with two tiny black lines. The physical label on the box explicitly read "Gold, White," showing the warehouse knowingly fulfilled a dark swatch order with a white variant. The website copy is actively contradictory to cover this up: the 'Materials' section claims the stone can be "almost white," while the 'Details' section directly below it states it ranges strictly from "smokey grey to midnight black." When I reached out to support, I initially interacted with a declared AI bot and specifically requested a human. The system switched to an agent with a human name, but this "human" replied past 3:30 AM EDT with glaringly automated responses. It ignored the photos of the ring sitting on my desk, advised me on what to do "once I receive my item," and then completely stopped responding when I asked it to confirm it was not a bot. I returned the item, and tracking confirmed delivery. After waiting over a week without a refund, I followed up. An AI agent correctly acknowledged the delivery date and transferred me to a "manager." Moments later, this manager emailed to claim my package was still in transit, directly contradicting official tracking and their own AI. Navigating a company that relies on contradictory website copy and hallucinatory bots masquerading as humans is an incredibly frustrating experience.
Response from Vitaly DesignAug 20, 2026
Hi London Reid, We’re sorry to hear about your experience. There are several concerns raised here, and we understand why the combination of them left you frustrated. Regarding the stone, this piece features a natural stone, meaning variations in colour, pattern, opacity, and veining are expected from one piece to another. We carefully select our stones to remain consistent with the overall character of the design, but natural stones can range considerably in appearance and may not look identical to the examples photographed online. That said, we appreciate you highlighting the conflicting language between sections of the product page, as our descriptions should be clear and consistent. We’re reviewing this with our team. We also want to clarify that the colour description printed on product packaging can relate to internal product/SKU classifications and does not necessarily indicate that a different stone variant was knowingly substituted. We would never intentionally fulfill an order with a different product while representing it as the item purchased. Customer trust is paramount to us, and we would never do anything to knowingly undermine that. As for your support experience, we do use AI-assisted tools alongside our Customer Experience team. We apologize for any confusion that may have been caused by our AI assistant, as shipping and logistical situations are not always easy to assess and provide insight, which of course is why a human support agent stepped in to assist you in more detail. Finally, if tracking confirms that your eligible return has been delivered to our facility, it still needs to be received, inspected, and processed by our returns team before a refund can be issued, which can usually take up to one calendar week. Carrier delivery confirmation does not correspond with the date a return is processed into our system due to the manual work required by our returns team. We appreciate you documenting these issues in detail. While natural variation is an inherent characteristic of the stone, the communication and inconsistencies you experienced should have been handled more clearly, and your feedback is being shared with the appropriate teams.
Abraham E.
Great service it was fast and reliable
JOEYVGG
I purchased 2 rings from Vitaly--the padded envelope was received in tact with evidence no tampering. When I opened the parcel, there were two ring boxes but one was empty with no ring inside. I immediately tried to contact customer support--they have NO phone number and I had to send endless emails and chats. In the end, they REFUSED to stand by their product, packing system or support their customer. BEWARE of this company--they advertise a "100% SATISFACTION" but they won't even stand behind their packing and shipping to guarantee you get your product in the first place! They will say they weighed their package and parcel to guarantee consistency but this is NOT Possible because the ring box was COMPLETELY empty. I have no reason to lie! Very very disappointed in this company and by the other negative reviews now I see that they must be scamming online buyers this is not a legit company to deal with.
Response from Vitaly DesignAug 5, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that this experience left you feeling disappointed, as we understand how frustrating it would be to believe an item was missing from your order. When your claim was reported, our team conducted a thorough investigation that included reviewing our fulfillment records, packing procedures, and quality control documentation associated with your shipment. Based on the findings of that review, we were unable to substantiate that a ring was omitted during the packing process, which is why we were unable to approve a replacement or refund. While we appreciate that this was not the outcome you were hoping for, these decisions are made only after carefully reviewing the available evidence and are applied consistently to ensure all missing-item claims are handled fairly. We understand that the lack of a phone support channel may have added to your frustration. Although our support is currently provided through email and live chat, our team strives to respond as quickly as possible and thoroughly investigate every claim. We remain committed to standing behind our products and to reviewing every customer concern carefully and objectively.
Teresa W.
This review is for Vivaly.Please beware the time of shipping is not true. I have tracked my order for 16 days now and I still do not know when to expect this package. I will not order again and I will not change this review.
Response from Vitaly DesignJul 23, 2026
Hi Teresa, We're sorry to hear there might be a problem with your order tracking. A lot of the time, this is a matter of an issue with the delivery carrier having a delay or losing a package. If you contact our support team, we'll make sure your order gets to you by one means or another. If your order is lost, we can reship it to you. We're not sure if you have tried to contact our support team yet, but if you haven't, please reach out to us by email directly at [email protected].
Jewleryorderer
Ordered two items, a ring and a necklace. The necklace came but not the ring. I contacted vitaly by email and they responded saying they won’t refund me. Horrible customer service and no help.
Response from Vitaly DesignJul 23, 2026
Hi there, Thank you for taking the time to share your feedback. We're sorry to hear that your order did not meet your expectations, and we understand how disappointing it is to believe an item was missing from your shipment. When your claim was received, our team conducted a thorough review of the order, including the fulfillment records and shipping documentation associated with your package. Based on that investigation, we were unable to substantiate that the ring was omitted from the shipment, which is why we were unable to approve a refund. These decisions are never made lightly and are based on the available evidence to ensure claims are handled fairly and consistently for all customers. We understand that this was not the outcome you were hoping for, but our responsibility is to make decisions based on the information available during our investigation. We appreciate your feedback and remain committed to reviewing every missing-item claim carefully and objectively.
