Vitaly DesignReviews of vitalydesign.com

Edit: Vitaly contacted me and sent me a new ring immediately. Changing my review to 4 stars. I'd been eyeing ring that I thought looked beautiful for a while, and when the black Friday discounts hit, I decided to buy it. But when I open the package one of the spikes on the ring was bent at around a 30 degree angle, obviously not how it was supposed to look... So I contacted Vitaly and even thought they quickly got back to me, the "help" was unfortunately very unhelpful. At first I was told there were no issues with my ring, but after drawing a few red and green lines on a photo (making the issue more clear), I was told to just try and bend it back myself, but as the material is stainless steel (a VERY tough material!) I just don't have the tools to do that - especially none that won't scratch the shiny surface. 2 stars (as opposed to 1) because I actually still really like the ring if I just ignore the clearly evident eyesore, and also thanks for at least responding to my emails quickly.

first parcel did not arrive , second parcel came with missing items . contacted them asking for a refund but they refused ... spoke with nick and it was a horrible experience , highly highly unprofessional and he did not even bother reading my emails properly, do not buy from these scammers!! update: when i told them about the missing items they accused me of lying and refused to give me a refund , they closed my case despite me explaining myself many times

Lifetime warranty is a scam!!! My ring completely fell apart and is unwearable, customer service said it’s normal wear and tear and offered a $33 credit. They don’t repair or replace rings that are discontinued.

Best jewellery brand ever. The customer support fixes any problems like no other company. And quality of the products is awesome just the design of them can surpass it.

I can’t comment on others’ experiences, but the delivery process for me went very smooth. Received updates on the delivery process throughout. Even the packaging looks unique and impressive, but it can be a little hard to open. [Especially the outer package, which was really gluey and difficult, but it gave me peace knowing my items were secure and I could tell nobody had the chance to tamper with them!] The items are really beautiful, no complaints, although one ring doesn’t fit very well for the finger intended. I can use it on another, no problem, but I highly recommend people into knowing their specific sizes before ordering— don’t size up or down if you’re looking to order a ring for your index, middle, or ring fingers. All in all, very nice experience, although the reviews initially got me worried. :-] Figuring out the jewelry [how it works, what to do with it] after you receive it can be really fun as well!

Ist schon länger her, da habe ich mir einen Ring bestellt und trage ihn täglich. Ich bin mit der Qualität und der Verarbeitung total zufrieden und liebe diesen Ring. Leider gibt es ihn nicht mehr im Sortiment. Vielleicht könntet ihr mal eine Neuauflage machen? Ich weiß leider nicht mehr, wie das Modell hieß, es gab ihn in Gold oder Silber und er sieht aus, wie der "Ring der O". Der Ring ist ca. 6cm breit und an ihm hängt ein kleinerer Ring, der ganz rund ist. Ich würde ihn sofort wieder bestellen... Alles in allem war ich mit dem Preis/Leistungsverhältnis, der Qualität, der Verpackung und der Lieferzeit sehr zufrieden! Von mir 5 von 5 Sternen!

Edit: Vitaly's customer service contacted me after I wrote this review and extended my return window so I could exchange the ring for a different one. The new one I got (The Deathgrip) is beautiful, seems high-quality, and fits perfectly. Service and shipping was great too. So I'm bumping my review up from 2 to 4 stars. I bought the Proxy ring and used Vitaly's own size guide, which said I was a size 11 - the ring turned out to be ridiculously big for my fingers, so I exchanged it. This time I went for a size 6, because that was the size the website specified as being in the middle of female sizes. I figured that way it must fit ONE of my fingers at least. But no: Turns out no size actually fits, because the base of the ring fit my ring finger, the middle was too tight so I had to use cold water and spend a minute wrangling it to get it off, and the part that goes on the middle of the finger was WAY too big. So no matter what size you get and what finger you put it on, it won't fit. My hands are not unusual, so it's hard for me to imagine that ring being wearable for anyone. On top of that, the receipt lists the price of the item in $, but the amount they withdraw from your bank account is in €. You also have to pay postage for the return yourself. The price of the item changed two times just in the timespan of me receiving and exchanging the first package, which left me feeling a little ripped off. And when I went to return the second time, the website said the return window had closed after 10 days, even though the general website specifies 14 days. Shipping and exchange time and the exchange process itself was fine, and the packages and items I received weren't broken, so that's the only reason why I give two instead of one star. But I am being generous, because I ultimately paid a lot of money and spent a lot of time for nothing.

Vitaly is AWFUL! I ordered earrings for $75.00 as a gift my boyfriend was so excited about. These earrings do not even fit in a regular piercing sized hole. As in, the gauge of the earrings is far too large. I tried them on, as did my friend and my mom. It wouldn't even come close to fitting in our earlobes. It is completely bizarre that these earrings have such a huge gauge with no information about the gauge listed on the website. I have never had this experience ordering earrings online before. Customer service would not answer any of my questions or even consider refunding me. Do not order earrings from Vitaly. They literally will not fit in your ears. Absolutely ridiculous.