Vitaly DesignReviews of vitalydesign.com

Absolutely gutted with the Customer Support I have experienced from what was my favourite jewellery brand. I have been getting a gold piece every Christmas for the past 3 years and this time, unfortunately my mum ordered the wrong colour earrings this time. So, I contacted CS to see if I could get an exchange (these only came out the box to take pics of the wrong item). I was met with a solid No with no wiggle room. I'm so sad to say that I can't order from them anymore because if you make a mistake, they don't care. It's not their problem and as a customer for 3 years I thought they would be a little more understanding.

#VUS347524 I wanted an exchange for my order as the bracelet was too small, I followed the return address from the confirmation email just to find out it was the wrong address and that there are 3 different addresses all named similarly. As a result my package is stuck in transit since the 19th of DEC and now I'm hearing the item I sent may be returned to me, twice.

I had an issue with my necklace when it arrived that one if the magnets fell off But Jerry with customer service was amazingly helpful with sending a replacement Very professional Awesome dude 10 outta 10, will be shopping with yall again

I ordered from vitaly on the 3rd December, it is now the 24th December and the package is still being prepared, hasnt even been shipped yet. I havent had any contact from vitaly to say why it is taking so long or to apologise. Poor communication and poor service

Customer service was on point, Kris helped me with no issues and got the issue resolved faster than ever 10/10

Problem Solved 👍👍

Die Bestellung kam nachweislich nie bei mir an und Vitaly weigert sich seit zwei Monaten, mir den Betrag iHv 350€ zurückzuerstatten bis das Paket wieder aufgetaucht ist.. Bei meinem Freund war es das gleiche, das Paket verschwand auf dem Postweg und es gab keine Rückerstattung.

I adore my pieces! I got the Cuban chain and the Halo chain and was impressed with the quality. They IMMEDIATELY became staple pieces for me. Also, I purchased them online on a Monday and they arrived 2 days late on Wednesday. Love love love