M S.
Absolutely awful
Absolutely awful. Have waited nearly a month for my purchase. I have contacted the customer service people 3 times and I receive the same response of "it can take up to 48 hours for the system to update". That makes no difference and I have asked for a refund which I am sure will be a nightmare to get back. DONT PURCHASE FROM THIS SITE. Customer service will not help you and Im 70euros out of pocket.
Response from Vitaly DesignSep 8, 2023
Hello M, Thank you very much for bringing this to our attention. We're sorry to hear that you had a frustrating experience with receiving your order. The common experience with international shipping is that carriers will often scan parcels early for delivery, which is why we typically advise waiting a short period before we contact carriers for investigation or to reissue a shipment depending on the scenario. We apologize the delays that this process may sometimes cause. Our customer support team is always standing by to assist customers with any and all of their concerns, with the sole aim of making sure you are 100% satisfied with your purchase. If you have not had your issue resolved as yet, we urge you to reach out to us at [email protected] and one of our dedicated agents will work with you to resolve your matter.