John H.
First time buyer, but not the last.
First time buyer - but not the last. I got an ad for these guys on instagram, and saw a necklace that was pretty much exactly what I've been looking for since like, probably a couple of years. I wrote them with some questions about the chain, and I was really impressed that they both responded very quickly (within a couple of hours) and with a very clear and knowledgable answer (which I often don't get when speaking to companies. Customer service at most companies are usually useless when I have enquiries about the actual products. EG not that long ago I asked about the waterproofness of a particular pair of Dr Martens and I could tell that the customer service rep was just making up their answer on the spot and had no idea what the real answer was, and probably had no idea who to speak to in their company to find out. I actually placed my order a few hours before the black friday sale went live, and missed out on a pretty spectacular discount. After contacting them about it, they didn't just give me store credit, but refunded me the difference which they technically didn't have to, but did anyway and I really appreciated it. It made the experience of buying so good. Lastly - I received the actual product a few days ago and the quality of the chain itself is amazing, I am SO happy with it. First of all the packaging is probably the best I've had on any order. It's over the top (in a good way) how well its packed and secured. The chain itself that I ordered is the Ransom chain, and it's very solid, really well made, and has a nice heft to it. My initial enquiry was about the spikes, and how they were attached to the body of the chain (they're welded). After inspecting the chain when it arrived, I can confirm that the welding seems to be (I'm no expert) very well done, and is both solid and clean. To sum up - the customer service team are knowledgable, went over and above for me, and the product itself is super dope. 11/10 would recommend.