Contemporary unisex accessories and men's cut-and-sew clothing.
Vitaly Design (vitalydesign.com) has 342 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Renee
Great delivery and always packed sublime. I wanted to make an adjustment to an order once and was helped super fast with both a call and email confirming the change. The packaging is also very luxurious at still an affordable price.
Ben
I recently had an order arrive for two rings I bought. Unfortunately, somewhere along the line, one of the ring models was swapped and I received a different ring alongside one of the original models I ordered. Two emails and a quick pic to the support team and I had a new order number and shipping tracking for a replacement ring of the correct model. This took all of 5 minutes. Super efficient and helpful! Reasonable steps to prove issue and provide a happy outcome. I’m glad that Vitaly has great customer support staff to accompany a brand with amazing designs.
Mikkah C.
My necklace broke but they were super accommodating in helping me get a replacement. I was also very surprised on how fast they responded and was able to approve the replacement. I thought I would have to wait a day for a response, but it took less than an hour
Caesar W.
Quick delivery, responsive customer support team and a nice selection of products.
Ash
Deeply disappointed, I had always wanted to try their chains and earrings and finally managed to put my thoughts together and placed a £400 order with the items I wanted. After almost 1 week of waiting for my order to be shipped their customer support advised that they’re gonna have to reship the items since they don’t know what’s happened to my package, I said that’s fine and go ahead with the reshipping, a day later there’s another email saying that one of the items isn’t in stock and asked what do I wanna do about it. At this point I knew the items are not gonna arrive on time for my event so I asked them to cancel the ones not in stock, 3 days passed and I got yet another email from them saying that a different item isn’t in stock now!?!?!? Like honestly how hard is it to get up your chair and go check your stock, pack that thing and print a label and assure your customer that the reshipping is going to happen? So after all, over 2 weeks passed and they kept my money they wanted to know what I wanna do again? Obviously at this point I asked them to cancel the entire order and refund. without any proper explanation or apologies they sent an email saying here’s your money bye. (basically f off)! Shocking organisation and truly awful service. It would have been nice if they at least offered a compensation or send out the items with a discount at least after holding my £400 for over 2 weeks :/
Response from Vitaly DesignDec 13, 2023
Hello Ashkan, We're very sorry to hear about this experience. What we see from our investigation is a very unfortunate set of unpredictable circumstances that led to a negative experience for you. Sometimes unexpected issues with carriers can affect delivery times, and it does appear that your order was delayed due to an issue with the shipping company. While rare, this set of circumstances compounded due to extreme fluctuations in stock because of a high volume in sales, meaning that we couldn't send replacements to you because they were all sold out. We can certainly see from your support ticket that the agent was not dismissive and went so far as to apologize to you and provide you with your refund immediately. Although you did not request a discount or gift card, surely your support agent would have been happy to make you an offer on a new replacement order if that was in your interest. If you should decide to shop with us again moving forward, please reach out to [email protected] to assist with a special offer on the basis of this unfortunate experience. We're here to help.
Lucia
Order did not arrive (tracking said it is in the mailbox but it was not), no help from the customer service.
Response from Vitaly DesignDec 13, 2023
Hey Johanna, We're so sorry to hear that you had some difficulty with order delivery and concerns with your support experience. Our support team takes all of these matters quite seriously. When a customer reports packages missing, we thoroughly investigate with our carriers to see what has happened and consider all possible avenues and perspectives to provide a solution based on the evidence. In situations where it is appropriate, we will provide replacements and refunds, however in other cases where delivery is proven, the verdict may be a denial if the evidence substantiates such a decision. We're sincerely sorry for any frustration this situation may have caused, but know that our support team is standing by to continue helping with any such issues at [email protected]
Sönke B.
-always in love with the design and product quality, never had a problem with and of the pieces i‘ve got. -the shipping is also great. -love this brand very much.
Chris
Great items, quick delivery and a very friendly support team
