Contemporary unisex accessories and men's cut-and-sew clothing.
Vitaly Design (vitalydesign.com) has 342 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Adam L.
Although my bracelet broke, when I emailed about their lifetime warranty, the responded immediately with a short list of requirements. After I submitted photos of my broken bracelet, despite saying it may take a couple of business days, within a couple hours they responded back to me approving my request. And within a few days I received my replacement bracelet. The service was great and they live up to their lifetime warranty.
Ludwig K.
The customer service helped me out with my order, I could cancel it and order again in different sizes. It was really all perfect and all to my satisfaction. The gear from vitaly is on fire as always 🔥🔥🔥
Nikolay K.
The Vitaly groupe responded quickly every time. They understood my problem and offered me a gift card so I can use it for my new article. Love it, love them! Will definitely recommend and buy MOOOORE
Raphaël A.
Im a customer since a long time but I only experimented the customer service lately, they were really helpful and understandable so I'm even more happy with this brand. Definitely one of the best jewelry brand btw.
Brandon
Customer service made a return for a size up and credit super easy and informative. They gave me the best practices for future returns. Very fast and courteous responses from the agent :)!! Great jewelry and customer service!
Caitlin S.
I had a really great experience with Vitaly's warranty claims folks recently. I've owned one of their pieces - a Warp necklace - for about two years. A critical pin worked itself out of the necklace over time (I wore the necklace...a LOT) and so I contacted their customer service to ask for warranty service. For a variety of reasons they did me one better and shipped me a replacement at no charge. Everything was very prompt and they were professional and courteous. Soon I'll be back out there wearing the daylights out of their work. Thanks, Vitaly!
LV
Warranty went extremely well, responses were quick even at times that were late. Each employee helping were patient and assisted the best they could with my situation.
Mario C.
I’m starting to get into jewelry and chose Vitaly because of their prices and sick designs. I had a few questions regarding product care and cleaning tips. Received a response from the customer service team within minutes and got sent some helpful information. Customer service team is great and very helpful. Never received better customer service. Thanks Vitaly team!
