Vitaly DesignReviews of vitalydesign.com

Amazing service, they quickly helped me to fix a offer problem. I’m a fan since several years, their products are good quality at a decent price. Bravo. Martin

I ordered a chain from Vitaly - but unfortunately during the checkout process I didn't properly check the shipping address and the package was sent back. After talking to support they were kind enough to send it again (at no additional cost!) and the package arrived today! So for me the customer support was really top notch. As for the product, the chain is looking really awesome and feels like it's made from a good quality stainless steel. With all that said, there is nothing left to do than to recommend Vitaly!

My experience with Vitaly has been unsatisfactory. Despite my delivery being marked as "delivered," I never received the package. When I brought this to Vitaly's attention, they refused to offer a refund or reimbursement, simply stating that since it was marked delivered, there was nothing they could do. The lack of any resolution, aside from a polite yet unhelpful "unfortunately, there's nothing further we can do," left me frustrated. There are definitely more customer-friendly policies available from other vendors.

I am deeply disappointed with my experience with Vitaly. Their business practices are misleading, and their customer service is beyond frustrating. I recently purchased three rings, only to find out later that two of them were non-refundable because they were sale items. This critical information was not made clear at checkout or anywhere visible during the purchase process. Instead, it was buried in a drop-down list on the product page and in their Help Center—places a customer has no reason to check before making a purchase. When I reached out to customer service, they refused to offer a refund, despite their complete lack of transparency. Their response was condescending, and they repeatedly pointed to fine print that no reasonable customer would expect to have to search for. Offering only an exchange or gift card after failing to disclose a major return policy upfront is incredibly unfair and feels like a bait-and-switch tactic. I will never shop with Vitaly again and urge others to avoid this company. They do not respect their customers and have no regard for transparency or fair business practices. I’ll be pursuing a dispute with my bank and reporting them to consumer protection authorities. Buyer beware!

Excellent quality products are really fast shipping to the UK. Contacted to expedite delivery and customer service was extremely helpful. Highly recommend!

I've purchased a few items from Vitaly, and each one has arrived quickly, in perfect condition, and have all been stellar. Their support team is prompt and efficient when contacted, and always professional and polite. I cannot recommend them to people quickly enough if I'm asked where I get my jewelry. Fantastic artistry, customer care, and industry ethics, 5 stars without question.

Shopping with Vitaly for close to a decade, I get many compliments on the jewelry and it has all lasted all these years; minus 2 thin chains I pulled too hard during partying. my fault! I've recently bought some new things (yay ear cuff, gifted a lip cuff), and the quality is excellent. My 55cm Riot chain arrived yesterday and I'm IN LOVE. it's my favourite, a fantasy really. Comfy and sexy. Never had a bad customer service experience, though I haven't returned/exchanged more than 2 items. Happy to support local, especially when it fits my lifestyle.

Re: Order in Feb 2024 My Deadmau5 pendant arrived missing stones and the articulated ring separated into 2 pieces that couldn't have been reunited by God herself! So then began the Odyssey of returns. 21 Emails!! Here's the exact list of forever hoops they require even if your pieces arrived unwearable. Enjoy! "We're sorry to hear about your situation. We would be happy to look into this for you! To begin the warranty request process, please provide and confirm all of the following: 1.A detailed description of what happened to your item causing the issue(s). 2.Your original order number. 3.A minimum of two (2) photos clearly showing/demonstrating the issue(s) with your item(s) 4.One photo of the item with the order number handwritten on a piece of paper next to it. 5.A short video no more than 10 seconds, clearly showing/demonstrating the issue(s) with your item(s). 6.Confirmation of your current shipping address. Customer service cannot analyze your request without all of the above information. We’ll review your item(s) against our warranty policies and see what we can offer you!"