Vitaly DesignReviews of vitalydesign.com

I have been buying vitaly accessories for years and am really very satisfied with the quality. Something broke off one of my rings and I contacted Vitaly directly. A new ring was sent to me free of charge by express within 3 days without any problems. In this day and age, many retailers promise such a guarantee, but Vitaly has really kept its lifetime guarantee. Top! I will remain a loyal customer and look forward to many more designs. Marcel

I ordered a lot of articles here, after losing an article I was promised by e-mail to get a 50 euro discount on the next order for the same article. ordered the same article again for another >100 euro but never got the discount. Since then I stopped buying articles here.

Their customer service is doing a great job. Quick response and great problem solution. I bought several products from Vitaly, one lost its charm and I was asking for a replacement. They send me a new product instead which is beyond my expectation. Btw all the products I bought are in a great quality.

I offered a bracelet and a chain to my son for Christmas. The next day his bracelet broke. I contacted customer service and Sloane took care of my email. They replaced my son's bracelt in no time free of charge! Service is awsome and very professional. Thank you again

First of all, this is one of my favorite jewelry stores ever! I love their design and own a few of their ring sets. Last summer I also bought earrings from them and I loved them so much I literally wore them everyday. The clip on one of the earrings was a bit loose, but I thought maybe it’s still ok so I didn’t return them after the purchase. But a few weeks ago the clip just randomly opened up and my earring end up gone in the sink. I got so sad! So I reached out to the support and how happy I was when they told me they’d ship me a new pair!! I received it a few days later and now I’m wearing this set again every single day! Love the store and support!

Ordered a ring but ran into a small manufacturers defect so I contacted them and they took great care of me right away. Will continue to order from them in the future for sure!

These guys were awesome, super helpful, fast, and effective in an item return ( cool ring, just too small!) love their products and policies.

Top tier. The piece I recieved I have not seen anyone else, anywhere, do it better.