Vitaly DesignReviews of vitalydesign.com

My original shipment never arrived and the company refused a reimbursement of my order, sending me only 1 of 3 articles and giving the rest via gift card so I have to spend the money on other things and cannot return my wares. They claim it's not their fault so they take no responsibility and offer no goodwill. But of course they will get their money back from the carrier, and they want me stuck with a gift card so they don't lose revenue. I've never seen such bad practice for an online store, and I sadly cannot recommend buying there except you like endless discussions.

No pride in their products whatsoever. Bought from them many times prior, but this time around there was a quality control issue with one of the necklaces that I got. The necklace has a rough edge on the connecting ring which caught onto my sweater and ripped a hole in it. Reached out to them, and they simply sent me an automated email to file for a warranty claim. Clicked on the page they’ve provided, but it takes me to product return page instead. No more email response from them after that. This company is a disappointment, and I will not spend another dime on them.

necklace warped out of shape after less than one month of wear. When I reported the issue I was told that "the warranty does not cover wear and tear". The whole experience was icky, poor customer service, and disingenuous communication, I did not get the impression they wanted to help me at all. I have no idea what warranty would cover if not something that breaks immediately.

Never ordering from Vitaly again. The first time, spent $80 on a pair of earrings, and they arrived as such. Perfectly fine. This time, I ordered WHAT I THOUGHT was a pair of earrings for another $80. When it arrived, it was a single earring. $80 for a single piece of stainless steel garbage. Nowhere on the site at the time did I see this being advertised as a single earring, nor was it any cheaper than the PAIR that I had previously bought. One would assume that a single earring would cost noticeably less than a pair. Hard Jewelry does this without issue. When I went to return the earring that I had essentially been scammed on, all I was met with was a message that said this item is "final sale" and can not be returned. 80$ that I just flushed down the toilet. Never buy from Vitaly, overpriced pieces of metal. Buy from Bodyartform, the materials are exactly the same, the designs look good, and the pricing is far more reasonable for what you are given.

Hi, My 9214490347125904022932 order has not arrived. It’s been 11 days and when I look it appears to be in New Zealand.I am at USA California Visalia. I thought you were a good company. Your website says delivery within 3-5 days.

I ordered a number of items intending to return most of them; the shipment was from Vitaly in Canada to the United States. I ended up being charged $212.10 of import duties for the shipment. When I reached out to Vitaly, they said that there was no way they could predict the duties required for their goods, which is absurd – FedEx, their shipper, offers an online calculator. Now I'm stuck filing forms with Customs & Border Protection the government to try to reclaim the duties on these items. I'll never order from them again.

Don’t buy anything from these scammers! I purchased a chain as a gift, and the color of the marbles changed in less than two weeks, even without being worn, while it was still in the box. I took the chain to the store and asked for an exchange or warranty, but they refused to help and referred me to their website. I also received no support from their website. The chain cost $120 and was supposed to have a lifetime warranty. I wasted my money. Don’t buy from a brand that has no customer support and makes fake promises!

Ordered a size 7 and was shipped a size 4. After ordering I was sent a confirmation email. The confirmation email told me that a size 4 was being shipped. I contacted the company by email twice within an hour of ordering. I was ignored until they shipped the ring then when I returned the item they charged me $8 for their system error. Poor customer service and I think they are not looking for any repeat business by reading alot of their reviews.