We believe that whole food based nutrition containing collagen powder and beef gelatin is essential for one’s overall health, fitness and wellbeing.
Vital Proteins (vitalproteins.com) has 119 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Ha O.
If I only coud give 0 star, but... Anyway, THE WORSEST CUSTOMER SERVICE I have ever had so far! On Still didn't recieve my order, there's no contacts pr phone number to reach customer service and by mailing them.theu don't response! My major mistake is that I didn't check trustpilot reviews, which definitely could give me the best decision, to not buy from their website!
Bee
I placed an order and still hadn't received it more than 2 weeks later. I submitted emails and calls requesting information and never received any response. I was finally able to get on a chat with an online agent and was informed the delay was due to one of the items ordered going out of stock after my order was placed - essentially VP was just sitting on my order and never going to send the rest of the items, didn't let me know that the item was out of stock, but had no problem charging my credit card for items not provided. I finally received a full refund after canceling my entire order (I'll now find a new brand for collagen).
Carol P.
Severe headaches & neckache when taking this product. Sleep was non existent - wont use again
Kay J.
Have been using VP collagen powder for many months as it really was helping the osteoarthritis in my hands. Serving was two scoops (2 Tbs.) per day, and it dissolved well in my morning coffee. My hands were good all day. Just got a new jar from Costco with the ‘no scoop’ label and new serving size is 4 Tbs. Tried using 2 Tbs. as I have always done, and my hands were stiff and painful by evening. I’m sure they have changed the formula as it also leaves a sludge in the bottom of my cup even after stirring well. I believe they’ve added more filler. I can’t afford to pay twice as much, so I will be moving on to something else!
Mary C.
Ignoring the product itself, do NOT subscribe from their website. Why? Because you will NOT be able to cancel your subscription. I cancelled on my end as I will be moving and going abroad for a few months, and then got charged again as the subscription somehow added itself back to my account. Then I tried for a 2nd time to cancel the subscription and it doesn't even go through. Customer service is absolutely awful. It's fair to say that I will never buy from this company ever again.
SB
Writing a review here because I tried to do so at Boots where I purchased this and it was blocked with no explanation. It appears they are filtering out less positive reviews of the product. The text of my review is here: I am writing another review as my first was blocked with no explanation, I think it’s important for transparency that not only 5* reviews are allowed. This is definitely not tasteless and makes your drink slightly thicker, I personally find it a bit unpleasant but it is drinkable. It doesn’t mix well with cold drinks, but more easily in hot drinks. I have yet to notice an impact on my hair and skin.
S S.
Tastes absolutely disgusting!!!🤮🤮🤮 I’ll finish this over priced rubbish than go back to my nz collagen. Shame on this company for your deception and awful customer service and terrible product.
Claire B.
Awful customer service. Wanted to try collagen powder and ordered. Got offer on simply cook as part of package. Still no sign of the simply cook despite original email from vital proteins saying sorry for delay. Tried emailing.....messaging them and totally ignored. Don't waste your time...they happy to take your money but service to me is more important.
