Vital ProteinsReviews of vitalproteins.com

December 31, 2023 update - it took this company 3 months to finally reply and their reply was empty at best, meaning they didn't address my issues except to say they removed the auto ship, probably because my card company contacted them. My credit card company refunded my money and I threw the bottles away. Do not trust this company I accidentally bought collagen peptide capsules instead of marine peptide and I chose an 8 week auto ship. I immediately emailed them to change to marine (& have emailed twice a day since) and also left several phone messages without any replies. The box arrived in a brown paper-wrapped box with only my name/address on it (no return address). Now, when I go online to look at my order, they want a password (I was never asked to set up an account). So, when I click on "reset password" they say my email address doesn't exists. Now I have no way to stop the auto ship. Again, I've emailed them to stop that, we will see how that goes. I've contacted my credit card company & they will try to contact them but said either way, I will get a refund. I will update this if needed.

Warning - chemicals used I have been using Vital proteins original no flavour since November. I have to say, my nails are not breaking any more, but I have come across something quite disturbing. Through my research, I got in touch with the environmental research centre company and they sent me a report they did on vital proteins in 2017. Like so many other healthy supplements outhere, the report said they are using chemicals such LEAD,which is a poison really. This week I have tried to contact vital proteins via email and social media and even attached pdf document with the proof, buy they are not replying. Just wanted to warn people out there and perhaps you can do your own research.

I only ordered directly from Vital Proteins website because I wanted the version with hyaluronic acid and vitamin C. Costco and other stores only sell the regular collagen peptides version so I never bought from them despite the value is much better in terms of price and container size. I have a subscription for almost a year and to be honest, I loved them, I like Jennifer Aniston and I also found that the formula works for me, however, I’ve not been happy with them lately. 1. Shipping to my city was fast. It took about 2 days to get my products which is great. 2. The jar arrives half full and I assumed because the powder is by weight and not volume inside the jar. I didn’t mind that. 3. However, I realize that like another reviewer said, there’s actually not 28 servings of 2 scoops. There was much less. I don’t recall this issue in the past but for my latest jar, I only use 1 scoop every other day so I noticed that my last jar didn’t even last a month. VP tried to justify this saying that there was some sort of compression or whatever. But still. It’s still misleading to tell people there’s 28 servings when there isn’t. 4. The product claims to easily dilute into cold or hot drinks. It doesn’t. It clumps up in room temperature and cold drinks. It only dissolves entirely in hot liquids or blended well in a blender. 5. Product claims to have no taste. This was true up until the last 3 jars I got. The product started to taste like bone and smelled weird so it was very hard to digest. I tolerated it. 6. Consistency of product changed where it used to be pearly white but every jar I got lately was a bit like sand color and then had little dark specks in it. Maybe it doesn’t affect the product, but as a person, if you’re ingesting something and the formulation looks off, you have the right to be skeptical. If they fix these problems, I'll resubscribe but now, I'm looking for other alternatives that are less expensive and more consistent.

I’ve been buying the Collagen product for about 6 months now and had no issues with shipping from US to UK. It’s a great product, easy to use, versatile Use REBECCA-RU for £15 discount!

Bought from the uk site had no idea the product was shipped from USA tried to speak to customer services who were useless and tried to say the website states USA ( it’s says uk) will be chasing through PayPal

Like the reviews before me, I have never received my product form Vital Proteins. Cannot contact them, they ignore me. My bank is disputing the charges.

Not seen a difference and be WARNED! 20MG of sodium which is classed as too high. Best avoid.

In October 2021 I placed an order which I never received. It is now January 10, 2022 and I still have not been able to reach the company. I’ve read some previous reviews & see this is not uncommon. I’ve called & left messages, tried the chat function, left numerous emails but to no avail. They are just plain ignoring me & keeping my money. To me, this is theft. If you want to buy their product, go to another vendor. Personally, I will never buy anything from Vital Proteins again, this terrible treatment from their customer service is a reflection of the entire company. Every time I see their spokesperson Jennifer Anniston on TV selling their products, I get angry.