Vital ProteinsReviews of vitalproteins.com

Super happy with everything!

I didn't get the order on time and it was not my house so when I left it wasn't there yet and delivered later, nowiam on my way to pick it up, extra time, energy and money wasted, just buying it from other companies over the counter would be less hassle...

Not great and not what i expected

My experience is in line with the other poor reviews. Love their product but their customer service is abysmal and, there are other brands that have good customer service. I emailed them about a price increase notice (my products weren't covered on the notice). No answer on any phone calls, I had to submit questions via the customer portal over the course of 4 weeks and when I finally got a reply, it didn't answer my question. I started out as a monthly subscriber to the powdered collagen, joint collagen and a couple other supplements. Unfortunately, since I can't get my questions answered, I've moved to a different brand. I am still waiting for a refund for an order that STILL shows as unfulfilled on the portal but was charged for the product. Bad, bad, bad customer service. With this type of product, customer service is key. It's too easy to go elsewhere. Boo Vital Proteins!

Do not order from this company in the U.K. I had to return a product and followed all their instructions (spending nearly £80 to send it back to the US) and got confirmation that they had received my return, but weeks and weeks later and despite numerous requests from me I have yet to receive my refund. There is only a customer service function in the U.K. and they try and be helpful but ultimately have no power to do anything. I’m still waiting and nearly £300 out of pocket.

I had a bad experience ordering from their website. The product never arrived. When I got in touch with their customer service, they claimed that according to the courier they use, this had been delivered. As it happened, I was home all day on the date they said delivery was supposed to have taken place. The doorbell didn't ring once and there was no note, so I don't think what they claimed was true. Also, according to the tracking link I had been sent, the package still showed as being 'out for delivery'. They did refund the cost of the order, but not the delivery cost, which was £3.99. So in essence, I was charged for absolutely nothing. Would never order from them again. I wish I'd seen the other reviews on here before ordering since it seems my experience was not unique.

I cancelled my subscription online with this company months ago. On 7/29 I received an email stating my "order was confirmed" I immediately started calling the company. Needless to say the product I did not order, nor that I approved to be charged for, arrived. I have left messages, also waited on hold then pressed one for the call back option, only to hear back form no one. when you send an email you get an auto response stating they get back to you in 14 days. I don't care how good their product is. NO paying customer should ever have to go through this much trouble to get a hold of a company they are paying for a product. Before buying from any company, test out their customer service. spend your money with a company that cares about their customers.

I have had a monthly subscription with Vital Proteins for a year now, and I just want to start by saying I love the product. It really has done wonders for my skin and hair, and I initially wrote a glowing review on their own website. This 1 star review comes from a recent order they sent last month that was unsealed and therefore unusable. I called and left several messages, emailed and did the online chat service and there has been NO response from ANYone. This has been over a month now. I would hate to have to end my subscription because I do enjoy the product, but there are so many other collagen products out there I think I should probably start looking for a replacement. So disappointed. Loyalty to companies doesn't seem to mean the same thing it did in the past.