ViabenefitsReviews of viabenefits.com

My question / concern wasn't standard so I was directed to a live chat person right away. That was nice so I didn't have to wait. Abbie --the live chat person-- was very attentive to my question. She gave me the answer I needed and then asked if I needed anything else. Since I didn't our conversation was over. Abbie was very professional, knowledgeable, courteous and caring. She made sure I didn't have any other issues before we ended our conversation.

Richard helped me complete the task (switching to paperless communications) but the website wasn't very clear. Perhaps I should have known it was tucked away in my profile. Now I know. I am very grateful for this extraordinary employee benefit of working for HMH for 32+ years.

Customer Service was very helpful

I was told inaccurate information about what you have to get through Via to qualify for Lilly reimbursement. It is either, medigap/plan G or drug. Representative said both. I copied and pasted from another area on the webpage and she said that is correct. You qualify because you have drug through Via.

The rep today explained Evelyn, explained to me everything that I had asked the last rep in a shorter time frame.

Abby was helpful and explained the answer to my question well. A good experience.

Answered my questions timely and efficient. Advised me of what action(s) will be needed moving forward...Direct, Efficient and Helpful.

Very informative and helpful