ViabenefitsReviews of viabenefits.com

There was an issue on the website with selecting auto reimbursement. I did a live chat, and the person resolved the issues quickly and professionally.

Evelyn was prompt, personable, and helpful via website chat. When the information I wanted wasn't available, she promptly took ownership and created a case for me. My interactions with Via Benefits have been positive on multiple occasions as I navigate my way through the health insurance adventure.

Got right to the issue and provided information I was needing

The person that helped me was knowable, experienced and very helpful. She was patient and told me what to do to resolve my issue.

I had several questions regarding my account. Thanks to Evelyn for her patience and understanding while talking me through steps needed to correct the issues.

This is my first experience with Viabenefits and I wish it would be my last. Talk about dotting your i's and crossing your t's. They only cover dental and vision until a person on the meets the $1,700 IRS limit, and then you have to validate by uploading an E.O.B. from your carrier for each person covered. I don't know how that is going to work out yet, because I just uploaded the E.O.B's. I have procrastinated because their whole process is not user friendly. Let's talk about charges. It doesn't matter that the charge is from the dentist or the eye doctor you will need to submit every, and I do mean every single receipt. I never had to do this with other FSA accounts. I have yet to experience the medical, but I'm not looking forward to it. I believe I will have to pay out of pocket then try to collect what I paid out from Viabenefits. Did I mention they are great at taking your money, but it's like pulling teeth to pay it out. Plus, if you don't act fast enough they lock your card. Their website and app are not intuitive, I have to call all the time. I will admit there staff seems friendly and helpful within the bounds Viabenefits procedural policies. I personally have not waited on hold very long, but I always call first thing in the morning and push enough 0's to be connected to an agent.

The response time to my inquiry was exceptional, and the answer was clear.

I completely dislike the whole reimbursement process. It takes to long to receive what's supposed to be mine.