Viabenefits is listed under Insurance.
Viabenefits (viabenefits.com) has 310 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Per H.
After trying to change the phone number and talking to two people to resolve this.. I cannot log in. It took 4 months to fix issues back last year. Horrible software..
Rick M.
They take their good old time With Your money paying you for your expenses Its ridiculous Every time they put a hold on Your money because of possible over payment Its stupid pay you today put a hold on the next payment for the same day and hold it They are using Our pers money Its Garbage
Michelle R.
We are Ford Retirees. We have sent them everything they have asked for and they still won’t pay us our healthcare benefit premium payment. We have spent hundreds of hours dealing with them. They should be investigated by the USG! Where is the money going?
Patricia F.
This is the worst company in the world. It’s now 12:30. I’ve been on the phone Since 9:30. Ivebeetransferred to two in licensed reps THAT CANT HELP because they aren’t licensed. I have a 12 o’clock appt with them,,,I made this appt a month and a half ago. This is not fair. Thanks Eversource. Can’t even get the $2500 “benefit” you promised.
Karen Mayborg S.
I really wish I could give them a zero! Every time we call them we are mislead or getting wrong information. I believe they are scamming retires and shame on OPERS for hiring or contracting with them .
Daniel D.
All I can say is that until you get the right person getting resolution is a nightmare. Without going into detail 6 calls and over 6 1/2 hours spent. Not all one date Finally resolved 11/02 I hope. Sad
Stuart A.
This was the worst customer experience ever and by far. I have spent close to a year, have spoken to dozens of individuals and no one can resolve a very simple issues. Promises are constantly made and no one ever follows through. I have called and faxed and emailed over and over again. I follow all instructions but never does anything get resolved. No one with any reason ever read the dozens of documents I have submitted. The initial notice I recovered came late from via benefits, never allowing me an opportunity to submit a claim on time. If they read it, they would see I made a reasonable request. This claim was related to my dad who passed away last year. What a shame to treat a veteran this way, and not acknowledge he should still be entitled to these benefits. If you read reviews, please be careful. Absolutely the worst customer experience ever. It is unbelievable, but I would retract this review if someone of authority would look into the matter and help to resolve. Please beware.
Ben K.
This company is by far the worst i have ever had the misfortune of dealing with.
