Viabenefits is listed under Insurance.
Viabenefits (viabenefits.com) has 310 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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rickrick
Via Benefits has such bad service that I have contacted the BBB twice and as of today written a letter to the governor of Utah to please look into this company in his state. I’ve had nothing but trouble getting reimbursements. And I’m not the only one,,,, please read Via Benefits reviews and complaints to see the extent of this company’s bad business dealings.
Shan H.
They forfeited my FSA instead of rolling it over just because I chose a different health insurance plan. Yet before it was forfeited, they sent me an email saying the balance below $570 will be rolled over. I would have otherwise used the funds. They are one blood-sucking fraud company
Jon
Via benefits made a error that cost me $5,000...They should be investigated and held accountable
Pamela
I agree with everyone on this complaint website. We are retirees from Marathon petroleum. We get reimbursed for our Medicare part B premiums. I have still not received ours and they said it’s gonna be Friday before it can be released. That’s good for them. Our money doesn’t go in our bank accounts till the next Monday or Tuesday. They get to hold that interest a little longer. Each month is it on a different day. In January I got my reimbursement on the fourth. Why is this happening???? And cannot get a corporate phone line or person to complain to. I’m very very frustrated. Awful company.
Carolyn L.
Their website and ap are the worst. Via benefits for opers customers are retirees and both the web site and app are not user-friendly. I personally had to go in and uninstall and reinstall a few times and each time my they gave me codes by the end of going on their app and website I had a total of eight codes and one email code they need to hire web designers that should be easier for senior citizens and elderly to use
Lisa D.
I am 63 yr old retired worker and ViaBenefits wants me to provide medical necessity verification in order to receive reimbursement for gym membership….what sense does this make?
John
Why does this company hang up on its customers? I'm calling during business hours and am told my estimated wait time is 1 second. The phone rings twice and then goes dead . I get three beeps and then the call is disconnected. How can anyone work for this awful company. Do you take pride in your work? Via Benefits is the FTX of benefit providers.
Ned T.
This company is big scam ! I used Via Benefits through my employer (Tailored Brands) for a couple of years solely for commuting expenses until December 31st of 2022 when my employer decided to end the contract due to lack of (customer) service and mistreating plan members. After the end of contract $421.00 of unused funds was left on my TRA account. I made several attempts to get reimbursed but couldn't do it. I have also contacted Via Benefits call center to obtain (technical) support in order to resolve the issue. Every time when I contacted Via Benefits they gave me a run around finding some nonsense reasons not to get reimbursed and to steal my money. I am giving them another four days, until february 1st of 2023 to resolve this issue. Otherwise I fill file a lawsuit in Queens county in order to get reimbursed.
